Key Responsibilities:
Daily responsibilities:
Conduct the daily audit of transactions that occurred on the previous day/s at the branch, including registrations, cancellations, and holds.

Bi-weekly responsibilities:
Run and review the expected Credit Card Draft reports.
Run and review the Bank and Credit Card Exception reports.
Run the Adult Member Renewal Notice reports. Send out standard renewal notices for monthly memberships and annual invoices 6 weeks prior to the renewal dates.
Handle in-person inquiries, calls, and emails from members.
Assist the Membership Sales & Engagement Director with reviewing timecards in ADP e-Time.

Monthly responsibilities:
Download the third-party utilization reports and post them to the appropriate web portal. Reconcile the payments.
Prepare facility access declination report. Contact members with access denied due to the pending collection of past due balance.
Review the aging report (either sent by the Association Office or downloaded from AS400) and cancel memberships that are over 60 days past due.
Assist the Membership Sales & Engagement Director with preparing for membership staff meetings (agenda, minutes, etc.).
Prepare the staff schedule for the Membership Sales & Engagement Director’s approval.

Continuing responsibilities:
Assist the Membership Sales & Engagement Director with hiring, training, and developing staff.
Attend and participate in various branch and/or Association events and meetings.
Update table files.
Handle purchasing and requisitions. Monitor/order supplies, forms, membership cards, staff uniforms, etc.
Schedule rentals and process payments.
Be highly proficient in and role model all aspects of the Membership Experience Representative position.

General responsibilities:
Attend and participate in required training sessions (De-Escalating Difficult Situations, AS400, etc.).
Take the initiative for personal and professional development by taking advantage of YMCA formal and informal opportunities.
Conduct yourself according to the Y values of caring, honesty, respect, and responsibility.

Desired Skills & Experience:
Bachelor’s Degree or equivalent work experience required. Bachelor’s Degree in business administration preferred.
Must be at least 21 years of age.
Minimum of three (3) years of experience working in a fast-paced administrative setting. Three (3) years of experience in a hospitality setting preferred.
Computer literate.
Working knowledge of Microsoft Office Word and Excel.
Excellent interpersonal and organizational skills.
Ability to work in a fast-paced environment.
Strong written and oral communication skills.
Must be available weekday afternoon and evenings and either Saturdays or Sundays.