Resident Services Specialist
Phipps Neighborhoods
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Post Date: Jun 29, 2022
Job Type: Full Time
Start Date: - n/a -
Salary: - n/a -
Location: US - New York - Far Rockaway
Job Reference: - n/a -
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Primary Function: Provide one on one support to the residents of Far Rockaway who require guidance and support for matters related to: Housing, Education, Employment, Benefits, Financial, and connecting residents to community resources.

Duties and Responsibilities
Please note that Phipps Houses and its related entities along with Phipps Neighborhoods, Inc. has adopted a COVID-19 vaccination policy to safeguard the health and well-being of our employees. As a condition of employment, all employees are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law.
•Attend Case Conference Meetings with supervisor to review case
•Meet with client’s one on one to: pre-screen, assess, conduct intake, service plan, then goals in order to accomplish outcomes required
•Support clients who made need assistance with rent arrears, by applying for one shot deals or other federal emergency
•Assist residents with preparation of recertification packages & supporting
•Attend Community Resources Division Meetings, All Staff
•Complete Universal Intake, and enter all existing and new clients into Salesforce data base system.
•Participate in monthly: Community Planning Board and Local Precinct Council
•Meet monthly with Property Management in order to ensure both organizations are working as a team to resolve resident
•Share updates related to Agency Resource Manual on a monthly
•Conduct surveys of the needs of the
•Organizes activities and works directly with residents in group or individual
•Recruits residents for programs; provides individual or group service to
•Provides leadership support for residents; guides participants in development, recreation, education, workforce, and other
•Provides direct services’ to children and families through counseling and referrals. Develop service
•Maintains liaison with cooperating local service providers, neighborhood schools, and other community based
•Performs other duties deemed necessary by Director or Deputy Executive Director of Community & Economic


•Minimum Associates in human service, sociology, psychology, or related field or two years or more experience
•Client engagement with regards to Salesforce data entry, intake, referrals, benefits, taxes, and providing support to clients to complete benefits re-certifications and applications.
•A Bachelor’s degree preferred
•Bilingual in Spanish.

To be considered, please apply through our Job Portal using the following link: