Services Manager - Social Worker
St. Michael Veteran's Center, Inc.
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Post Date: Jun 17, 2022
Job Type: Full Time
Start Date: 8/1/2022
Salary: $50,000-$60,000
Location: US - Missouri - Kansas City
Job Reference: - n/a -
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Develop strategically focused services and programs in collaboration with SMVC staff and volunteer leaders
•        Lead the development, implementation and oversight of programs and services benefitting veterans living on the St. Michael’s Veterans Center campus. Common areas of work include pursuing employment and/or benefits, coordination of health care, identifying and supporting mental illness, trauma, addiction recovery, and aging in place, resolving conflict and encouraging behaviors to sustain housing and wellness.
•        Knowledge of mainstream resources, community resources, medical services and programs specific to persons who are homeless and/or veterans
•        Promote a positive and supportive living environment for residents; organize and develop special program events, such as recreational and educational activities, and support groups as needed
•        Manage transactional services including the food pantry and dignity closet.
•        Assess veteran unmet needs and identify appropriate programs or services to address them
•        Recognize opportunities to pursue mainstream benefits (e.g., VA pension, HCBS, MO Rent Rebates and Medicaid) and support or direct application processes.

Be a part of building a vibrant community that takes care of our neighbors
•        Create a campus community culture that builds positive relationships and mutual support among residents.
•        Cultivate volunteers and encourage their deepening engagement at St. Michael’s, establish volunteer management systems
•        Actively participate in the SMVC Leadership Council connecting the passion and commitment of these volunteer leaders with the needs and lives of the residents
•        Act with each resident/client in a way that demonstrates respect and builds their dignity
•        Establish strong community connections with the Veterans Administration, organizations serving veterans and persons who are homeless; attend community meetings and fairs

Maintain close working relationship with property management staff to assure resident safety and well-being
•        Maintain communication with management regarding resident daily living needs, as indicated
•        Assist management in defusing resident problems and offer appropriate social services assistance
•        Assist management and family members, when necessary, to respond to resident needs

Establish and maintain administrative systems to efficiently run programs and services
•        Maintain and properly secure detailed client files including client assessments, goals, correspondence and progress notes
•        Maintain internal and external data systems to document client services and manage volunteer/donor relationships
•        Obtain resident signatures for Release of Information sheets in order to communicate with all necessary medical personnel and social service agencies providing services to residents
•        Maintain detailed information on all programs, activities and/or services and distribute to residents through monthly newsletter
•        Complete monthly, annual or grants reports as required

Participate in SMVC fundraising activities, as needed, including helping to articulate SMVC impact and to share compelling stores of residents/clients.

* Master’s degree in social work or human services required; LCSW preferred
*At least 10 years of direct services experience required;
* Motivational Interviewing, Trauma Informed Care, Harm Reduction and extensive knowledge of chronic homelessness, serious mental illness, addictions, incarceration, health challenges and trauma
*Experience working with persons who are homeless or at-risk of homelessness and/or veterans; program development and evaluation experience

Contact Details
Name: Susan Engel
Address: 3818 Chelsea Dr
City: Kansas City
State/Province: Missouri
Zipcode: 64128
Country: United States
Ph: 8169210201