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BEHAVIORAL HEALTH INTAKE AND OUTREACH SUPERVISOR | ||||||||||||||||||||
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The Family Center
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Description RESPONSIBILITIES • Hire, train, supervise Bachelors-level Intake staff and Outreach Worker • Ensure all care delivered by team meets all Trauma Informed Best Practice criteria. • Ensure all care implemented by team is fully integrated with care provided by agency supportive service teams and services of collaborating agencies and facilities. • Provide coverage to intake phone line, providing information to potential clients and referring providers about TFC services and eligibility requirements, and conducting phone screening. • Working with Outreach Specialist to develop and implement outreach strategies aimed at identifying and recruiting people living with HIV in need of TFC services. • Collaborate with Legal and Support Services managers to identify outreach priorities and strategies to meet contractual mandates. • Provide reflective supervision to all staff on a weekly basis, to promote development of skills and to address burn out and self-care needs. • Ensure staff deliver Evidence Based Models with fidelity. • Fulfill administrative duties as needed, including quarterly reviews of case records and treatment plans. • Ensure timely collection of project evaluation data by staff. • Integrate trauma-informed care at multiple stages and ensure a warm hand off between intake and clinicians. • Monitor program performance data and design and implement quality improvement efforts to address performance gaps. • Ensure that all callers get timely and accurate information, including efficient connection to TFC services and/or referrals to more appropriate providers. • Meet with treatment team to discuss new cases, presenting issues, and other considerations that will impact initial case assignment and approach. • Track all phone and in-person encounters using electronic case record and other tools. • Work as part of a multidisciplinary team which includes therapists, psychiatrist, nurse, substance abuse counselors, case managers and peers. • Collaborate with team to triage new cases, presenting issues, and other factors impacting initial case assignment • Develop intake protocols, screens, script, data collection, and workflow • Some weekend and/or evening hours required. • Special projects as requested. | ||||||||||||||||||||
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Skills The Behavioral Health Intake and Outreach Supervisor provides supervision to a team of Behavioral Health Intake Specialists who conduct phone and in-person intakes for caregivers, families, adults and children seeking treatment for a wide range of emotional and behavioral health conditions and is a part of the agency’s Behavioral Health and Support Services Department. | ||||||||||||||||||||
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Contact Details State/Province: New York Country: United States Email: jobs@thefamilycenter.org | ||||||||||||||||||||