Case Manager (ACT)
Center for Urban Community Services
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Post Date: Nov 10, 2021
Job Type: Full Time
Start Date: - n/a -
Salary: - n/a -
Location: US - New York - Bronx
Job Reference: - n/a -
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The Center for Urban Community Services (CUCS), a national leader in the development of effective housing and service initiatives invites applications for the following position on the Assertive Community Treatment (ACT) team located in the Bronx just steps from the Freeman stop (2/5) train.

Case Manager

The CUCS Assertive Community Treatment Team serves 68 individuals diagnosed with severe and persistent mental illness whose needs have not been met by traditional clinic based services.   

The ACT team provides comprehensive mental health and social service support, helps to obtain and maintain housing, works with individuals to return to a full and satisfying life in the community, and assists with an eventual transition to less intensive services in the community.

ACT services are delivered by a multi-disciplinary, mobile, professional team that utilizes a harm reduction approach and assumes total responsibility for case management, rehabilitation, psychiatric and substance use services. The ACT team provides at least 80% of its services in the community, primarily through home visits. The program is serves clients living in the Bronx and Manhattan. The ACT team provides a supportive, collaborative work environment.

Responsibilities: The Case Manager will carry a caseload of 10-12 clients and provide regular field-based follow up, counseling, and case management. This may involve tasks such as escorts to appointments, assistance with applying for entitlements, coordination of care between outside service providers, linkage to community resources, counseling, and other tasks as assigned by program management. The Case Manager will participate and contribute to a program culture that is client-centered, outcome-oriented and dedicated to continuous quality improvement.


Case Manager 1 – High School Diploma or equivalent and 2 years experience

Case Manager 2 – Bachelor’s Degree or HS Diploma or equivalent and 4 years relevant experience.

Case Manager 3 - BSW and 1 year relevant experience (excluding fieldwork) or Bachelor’s degree and 2 years relevant experience or HS diploma or equivalent and 6 years relevant experience.

For applicants without college degrees, every 30 credits can be substituted for 1 year of experience.

One year work experience in a mental health setting preferred.
Good verbal and written communication skills.
Computer literacy.
Bilingual English/Spanish preferred, but not required.
Valid NYS driver’s license preferred.


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