JOB DESCRIPTION:

Pine Street Inn provides comprehensive support services to tenants across its Hosing portfolio; the Managing Director of Housing Support Services oversees the Housing Support Services which is comprised of Case Management and Residential Service teams. The Managing Director of Housing Support Services reports directly to the Director of Housing Programs and focuses on the client interventions and staff development of the Housing Support Services programs.

The Managing Director will provide leadership, clinical oversight, and overall operational management to the Support Services program. The Managing Director will coordinate directives across teams to ensure the provision of cohesive and consistent services across the portfolio. The incumbent will establish compliance with both internal and external policies covering the programs. The Managing Director is also a key player in the creation as well as the achievement of program goals. The Managing Director will ensure Associate Directors and their respective teams adhere to evidence based practices (Trauma Informed Care, Comprehensive Case Management, Motivational Interviewing) and ethical and legal obligations of Pine Street Inn as a Housing Provider. The Managing Director of Housing Support Services will work closely with the Director of Housing Operations & Property Management the Administrators of Property Management, and the Coordinator of Housing Stabilization, to coordinate interventions necessary to sustain tenancies, prioritizing the use of clinical service interventions and, if necessary legal counsel. The Managing Director will also serve as the point-of-contact for high-level neighbor relations and response.

The Managing Director of Housing Support Services will be self-motivated, possess exceptional communication skills, capable of coordinating service provision, program procedures, and implementing program developmental plans. The position requires a great deal of tack, diplomacy, and creative problem solving in order to maintain a positive working relationship with internal and external partners.

EDUCATION/TRAINING:

Bachelor’s degree in related field (Social Work, Psychology, etc.)

Minimum of ten (10) years experience working in homeless services or behavioral health services; including progressive supervisory and management responsibilities