Position Summary: Children’s Care Coordinators provide care coordination services to severely emotionally disturbed children and adolescents between 5 to 18 years of age, who have an Axis I diagnosis or two chronic conditions and reside in Brooklyn, Manhattan, Bronx and Queens.
The program provides in-home services including, but not limited to, intervention and educational/vocational advocacy. Care Coordinators respond to crisis by advocacy, referrals and medication monitoring. Care Coordinators assist children and adolescents obtain entitlements and benefits as well as assist the youth and family in obtaining appropriate medical and mental health services required to enhance his/her quality of life in the community.
• Identify individuals appropriate for services and facilitate their enrollment process into the program.
• Identifying recipient’s strengths and limitations by assessing the level of motivation, capacity, and available resources to develop a service plan that is unique to each individual.
• Clearly informs clients of goals, configuration, and function of the program.
• Ongoing assessment, evaluation and provision of service needs for each case.
• Coordination and monitoring of all services of each case on caseload: maintain contact with service providers, including telephone contacts, joint planning meetings and coordination of treatment plans.
• Home visits and field visits to provide counseling, crisis intervention, case management, referral and advocacy services, coordination of services, and assistance with basic needs.
• Preparation of written service plans and safety alert plans collaboratively with each client.
• Preparation of all charting, assessment forms, accountability forms and direct service requirements of state and city regulations.
• Follows program’s guidelines and uses judgment and expertise to determine the appropriate level of intervention necessary in each situation.
• Crisis intervention including 24-hour telephone response availability.
• Participates in group/individual supervision and attends staff meetings and in service trainings.
• Assures coverage and assumes responsibility for uncovered caseloads.
• Seeks guidance and consults with Senior Intensive Care Coordinator and Clinical Supervisor regarding any client issue.
• Other duties as determined by management.
• Participate in special projects and perform other miscellaneous duties as assigned.
• Bachelor’s degree required.
• Interest in working with people with social service needs;
• Exceptional communication and organizational skills, including excellent phone demeanor and direct communication skills with program participants, vendors and staff;
• Ability to operate with purpose, urgency, and accuracy in a fast-paced deadline-driven environment;
• Must maintain confidentiality and have the ability to exercise a high level of judgment/discretion;
• Ability to create and maintain well-organized administrative and operational systems;
• Knowledge and proficiency of MS Word, Excel, PowerPoint, and possess a willingness to learn new programs as needed;
• Must be able to work independently and manage multiple tasks in a fast-paced environment;
• Ability to work collaboratively with a variety of people, as well as an aptitude for teamwork.
• Ability to use public transportation for travel to program locations throughout New York City.
• Spanish speaking a plus.