Case Manager
Sertoma Centre, Inc.

<< Go back

Post Date: Mar 12, 2020
Job Type: Full Time
Start Date: - n/a -
Salary: - n/a -
Location: US - Illinois - Matteson
Job Reference: 2020-CORP-035
Email Job to a Friend     Save Job to Inbox     Printer Friendly

Provides community support services that focus on community integration through generalization of skills within the community setting. Assists consumers in gaining access to resources needed during their recovery process.
Position Responsibilities
Essential Functions
•        Directly deliver services in accordance with applicable Rule 132 program requirements.
•        Schedule and document all billing activities to meet departmental deadlines, time frames, and productivity standards.
•        Maintain proficiency using the most current information and technology systems available to function efficiently within the department.
•        Independently transport consumers in compliance with agency policy and procedure.
Case Manager
•        Completes all annual documentation required to maintain consumer records.
•        Provide 60% of community support individual or group services off-site.
Intake Case Manager
•        Answer intake calls and complete phone screenings for individuals requesting services.
•        Schedule initial intake appointments.
•        Update intake spreadsheets in order to track demographics.
•        Link consumers on waitlists to providers/community resources when necessary.
•        Complete standing orders for transportation.
•        Coordinate transportation.
•        Complete consumer exit interviews.
Job Responsibilities
Position Specific
•        Facilitate on-site educational individual and group services that focus on developing coping skills needed for symptom management and increasing skills needed for personal growth.
•        Assist consumers in gaining access to financial support and maintaining benefits.
•        Assist consumers in gaining access to resources needed during the recovery process.
•        Provide support in addressing immediate and basic needs of individuals served.
•        Manage multiple demands with flexibility in adapting to new challenges while maintaining priorities.
•        Maintain updated demographic and administrative information in the consumer Electronic Clinical Record.
Customer Service
•        Respect rights and responsibilities of persons served and function as an advocate.
•        Exhibit professional conduct and appearance throughout all work environments in compliance with department standards.
•        Maintain open and effective communication with agency and provider staff, family, and others in response to consumer needs.
•        Schedule and update status billing activities on a daily basis in the Electronic Clinical Record.
•        Complete all billing notes by the end of the business day every Wednesday for the week prior.
•        Adhere to Rule 132 guidelines for completion and standards of clinical documentation.
•        Report and document consumer incidents in the Electronic Clinical Record.
•        Submit authorizations to ensure approvals and payment of service delivery.
•        Respond to and manages crisis situations.
•        Report persons that present as a danger to self or others to be entered on the FOID Registry by a Qualified Examiner.
•        Report critical consumer and staff incidents to supervisor immediately.
•        Transport consumers safely in the community in compliance with agency policy.
•        Maintain a safe workplace by following Sertoma Centre’s safety procedures.

•        Bachelor’s or Master’s Degree in Human Services related field.
•        Minimum of one year experience working with individuals with mental illness and working knowledge of the recovery-model preferred.
•        One year case management, linkage, outreach, and/or community support experience preferred.
•        Experience with Medicaid Rule 132 documentation and billing requirements preferred.