Jointly funded by the Department of Homeless Services and the Metropolitan Transportation Authority, BRC's Transit Homeless Outreach staff members operate throughout the transit system 24 hours a day. Through this program, which BRC has operated since 2005 and significantly expanded in 2014, BRC provides outreach and case management services to humanely assist homeless individuals to permanently relocate from MTA properties. The program serves the New York City metropolitan area, including the boroughs of Manhattan, The Bronx, Brooklyn and Queens. Clients of Transit Homeless Outreach are engaged and assessed with the goal of connecting them with housing and essential services.
Full-time, 37.5 hours per week
Monday - Friday; 9:00a - 5:30p
DUTIES & RESPONSIBILITIES:
Responsible for all aspects of overseeing and supporting the program- wide case management databases. Also include serving as a program liaison for various client databases, and assisting with data quality assurance processes. Databases include, AWARDS, DHS CARES, and MTA Homeless Database
Develop and distribute targeted materials to staff covering basic training, policies and procedures, and related topics
Conduct regular introductory trainings for new program staff, and ongoing specialized trainings for more advanced AWARDS and CARES
Facilitate technical assistance for database users
Customize database functionalities as necessary to ensure maximum efficiency and effectiveness of use
Assist with the preparation of program reportscomparing key data from the case management database to internal monthly reports. Program reports may include daily data reports, on-going placement tracking reports, monthly BRC reports, quarterly DHS reports and other reports as needed by either the funder or BRC.
Perform other related duties as assigned
Bachelor's degree. Excellent organizational and time management skills, with attention to detail, accuracy and pacing. Superior computer literacy skills (e.g., Microsoft Excel, Access, Word, Power Point) and the ability to learn new computer applications with ease; knowledge of statistical software (e.g., SPSS) is a plus. Strong written and verbal communication skills.. Interest in issues relating to homelessness, mental health and/or substance abuse. Work requires continual attention to detail in managing data, processing information and establishing priorities.
BRC is among the most comprehensive, effective, and fastest growing agencies in NYC serving homeless New Yorkers. With a $91 million budget and over 1000 employees, BRC has 29 programs throughout the New York City area that work together to form a seamless continuum of caring and effective services to meet all of a client's needs. We employ a holistic approach, helping clients achieve health, wellness, and economic self-sufficiency, offering an array of housing and services for more than 10,000 of New York's neediest residents.