Family Support Coordinator
LifeCenter Northwest
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Post Date: May 05, 2023
Job Type: Full Time
Start Date: - n/a -
Salary: $66,122 - $95,904
Location: US - Washington - Bellevue
Job Reference: - n/a -
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The Family Support Coordinator I (FSC) provides hospital on-site response to advocate for donation and support families through the organ and tissue donation process.

On-Site Donation Advocacy and Donor Family Support:
-Rapid on-site support for donor families at hospitals throughout LCNW’s service area as needed via personal automobile, or commercial or chartered aircraft.
-High-quality trauma and bereavement support to potential donor families.
-Works in strong collaboration with hospital staff, LCNW Resource Triage Coordinator (RTC), Administrator-on-Call (AOC), and clinical staff to evaluate and determine the best time to discuss the opportunity for donation with potential donor families.
-Responsible for educating potential donor next-of-kin (NOK) about donation options, the status of donor designation, or requesting authorization for donation from legal NOK.
-Obtains authorization for donation or completes disclosure for first-person authorization.
-Conducts a Uniform Donor Risk Assessment Interview (UDRAI) with the appropriate surrogate of the potential organ donor, working closely with the donor family and LCNW clinical staff to complete accurate answers to UDRAI.
-Ensures effective communication and strong collaboration with donor families, hospital personnel, physicians, related donation agencies, and other LCNW staff.            
-Completes, accurate, and timely documentation of donor-related activities in computerized confidential donor records, and paper forms according to established policies and procedures.
-Refers donor families to LCNW’s Aftercare Program, following the donation case completion.

LifeCenter Northwest offers medical, dental, vision, basic life insurance, accidental death & dismemberment insurance, long-term disability insurance, and travel accident insurance. Employees have the option of enrolling in supplemental life insurance. Employees enrolled in our 403(b) program will receive an employer match of up to 7% after one year. LifeCenter encourages all employees to find balance and well-being and provides all employees access to an Employee Assistance Program (EAP), a membership to BurnAlong Wellness Platform, and provides a quarterly Wellness Reimbursement. Employees enjoy twelve paid holidays throughout the calendar year and earn 119 hours of PTO annually (to start) with an additional Extended Illness Bank of hours that accrues up to 48 hours annually, and three weeks of paid parental leave after one year of service is complete. A comprehensive review of benefits can be found at

The pay range for this role is $66,122 - $95,904. Where a candidate’s compensation falls within this range is based on several bona fide factors such as experience, tenure, and other specialized knowledge. LifeCenter Northwest is committed to providing its employees with equitable and competitive compensation.

This position is eligible for additional compensation to the base pay rate, in the form of Extra Call Pay, Extra Call Worked, and Holiday Stipend Pay.

-Bachelor’s Degree from a four-year accredited college or university.
-Master’s degree in Human Services, Chaplaincy, Counseling, Psychology or Social Work with a minimum of two years’ experience preferred
-Crisis intervention skills and demonstrated ability to discern between grief and loss issues and other life issues that merit referral to other resources are necessary.
-At least one-year of experience working with bereaved and/or traumatized individuals.

Proof of COVID-19 vaccination and booster, or applicable medical or religious exemption will be required as a condition of employment upon offer. For those that need to complete the vaccination series, start dates will be adjusted.

Contact Details
Name: Meleah Bailey
State/Province: Washington
Country: United States