ESSENTIAL FUNCTIONS:
< Oversees all social/clinical services and building operations.  Directly supervises program staff and shared clinical/program services staff.  Remains in contact with on-duty staff by cell phone 24 hours per day. Conducts weekly (or as needed) individual supervision meetings with each Residential Counselor or Case Manager, and Front Desk Counselors.
< Responsible for hiring all program staff.
< Maintains case records in accordance with regulatory requirements; reviews individual case records and signs off as indicated; approves admission and discharge summaries. Ensures that counselors’ paperwork is completed in a timely and thorough manner.
< Conducts and participates in case conferences.
< Designs and implements a quality assurance and utilization review plan for the Residence; monitors compliance and reports regularly to the Regional Director on the status of compliance efforts.
< Reports all untoward incidents and directs follow-up of incidents. Investigate and address resident complaints and grievances. Keep PCMH Administrators and Managers aware of significant events and issues within the facility.
< Conducts internal audits of clinical case records, financial records, and all other program documentation to ensure compliance with city, state, and federal regulations.  Responsible for maintaining all facility licenses, accreditation and certifications.
< Monitors compliance with all applicable safety and health code requirements.
< Maintains productive working relationships with provider groups and referral sources.
< Adheres, and facilitates adherence of all staff, to personnel and residential policies and procedures as outlined in the PCMH Personnel Policies and Procedures Manual and the Residential Policies & Procedures Manual.
< Conducts in-service training on a regular basis and ensures that all case managers and counselors are properly trained in counseling techniques, emergency procedures and crisis intervention. 
< Ensures that all staff receives first aid training, and that case managers/counselors have all required credentials on file.
< Enforces terms and conditions outlined in all Lease and Lease Riders and directs evictions.
< Where applicable, helps to ensure compliance with LIHTC regulatory requirements, including working with residents to obtain required documentation.
< Performs other duties, consistent with the goals and objectives of the program, as assigned by the Regional Director, or Director of Residential Services.

< Scheduled Shift: Monday-Friday 9AM to 5PM