Title: Front Desk Supervisor
Program: Leona Blanche House Residence
Leona Blanche House is a service –enriched single-room occupancy residence providing housing for 53 formerly homeless single adults with chronic mental illness, some of whom are dually-diagnosed with substance abuse disorder.
Under the direction of the Program Director, the Front Desk Supervisor is responsible for providing direction and guidance to Front Desk staff as they perform the day-to-day activities of concierge, and maintaining a clear and unobstructed building Lobby area. Assume the duties of the Front Desk Clerk as needed. Provide individual and group skills training, medication monitoring, and on and off-site socialization/recreational activities under the supervision of the Asst. Program Director.
Essential Duties and Responsibilities
The essential duties of the Front Desk Supervisor include, but are not limited to the following activities:
• Ensures that sufficient Front Desk staff is available to cover each shift, adjusting as necessary to provide the required coverage.
• Monitors that Front Desk staff to ensure that the flow of building traffic is maintained, all visitors are announced, and Visitors Logs are completed.
• Reviews the Front Desk Report Log to ensure that building rounds are being regularly conducted and recorded, and that breaches to building security are immediately reported.
• Ensures carbon monoxide/ smoke detectors are operating properly. Informs staff when batteries need to be changed.
• Monitors that Front Desk staff are reporting any unusual resident behavior, such as apparent intoxication or any bizarre behavior, to clinical staff.
• Provides crisis intervention in the event of an emergency and contact appropriate staff.
• Conducts apartment inspections.
• Provides activities of daily living (ADL) skills training, medication monitoring, and socialization/recreational activities.
• Ensures medication sheets are initialed by both consumers and staff. Completes daily checks of the medication logs
• Provides resident fire safety training; conducts self-preservation tests and oversees monthly Fire Drills and re-tests according to NYS OMH standards.
• Participates in weekly clinical staff meetings, and resident Community Meetings.
• Oversees daily client tracking log and reports absent clients to the Program Director or Asst. Program Director
• Performs other duties as assigned by the Program Director or Asst. Program Director.
• A High School diploma or GED and work experience as described below.
• A minimum of three (3) years of experience working in a residential program serving individuals with mental illness and chemical addictions.
• Required to walk throughout the five (5) story building to see residents and to talk to other staff members and to respond to inquiries from residents.
• Must stand for extended periods of time to observe the lobby area, and to respond to any unusual situations at the entry of the building.
• Must be able to lift items weighing up to twenty (20) pounds.