Essential Duties and Responsibilities include the following. Other duties may be assigned.

- Review case records/progress notes and reports of case managers and homeless service staff at least biweekly
- Direct staff interventions in difficult or crisis situations
- Maintain a case load of higher needs clients and provide direct services to clients, including intake, engagement, assessment, service plan development, referral, advocacy, counseling, exit summaries and follow-up
- Maintain regular presence on-site at the Warming Center from November through April to monitor service delivery, oversee quality and make recommendations for improvements.
- Assist in the development and implementation of program services for both new and existing program areas
- Interview and recommend new staff for hire and/or advancement opportunities
- Submit reports to the Executive Director monthly, or more frequently as required
- Monitor programs for quality assurance and contract compliance
- Act as a liaison between CCCSR and other CBO’s and government agencies
- Assist with research of potential funding sources and corresponding requests for support
- Maintains productive working relationships with provider groups and referral sources
- Adheres to, and facilitates adherence of all staff, to all CCCSR and Catholic Charities policies and procedures
- Performs other duties, consistent with the goals and objectives of the program, as assigned by

Education and/or experience required:
- Master’s Degree in Social Work preferred. Graduate degree in related Human Services field will be considered.
- BSW may be considered with 5+ years of applicable social work experience
- Prior supervisory experience working in a social service agency preferred
- Bi-lingual English/Spanish preferred
- Proficiency in modern business communications including personal computers, electronic mail, voicemail, facsimile, and copier equipment