Duties include:
Develop, present, and facilitate a range of job search and career transition workshops
Explain to customers the procedure and process for Career Center services including career planning, job development, and labor market information, training opportunities, partner services and referrals
Determine customer suitability for center services by providing or arranging for the provision of appropriate services needed to facilitate the implementation and successful operation of the customer’s employment plan
Provide an initial assessment for customers and assistance with developing an employment plan including goal setting
Provide feedback and an objective perspective by gathering information through interviewing and observing individuals
Assist customers with resume review and development, cover letter review and development, job search strategies, provision of labor market information, job referrals and referral to additional partner services
Support customers through transitions and facilitate decision making and goal setting including, but not limited to, referrals to training, Section 30, and the training process
Assist customers in resource room using available technologies; troubleshoot computer and software problems
Research labor market issues and current workplace trends, maintaining knowledge of state-of-the-art career assessment instruments; administer and interpret as appropriate
Input relevant customer data appropriately and timely by following all MOSES entry policies
Establish and maintain an effective working relationship with Career Center partners
Maintain all areas of the Resource Room for cleanliness and organization
Perform other related duties as assigned from time to time

Job Qualifications:
Minimum of High School Degree or GED required and minimum of three years of customer service or relevant experience required
An Associate’s or Bachelor’s degree in human services, public administration, business management or related field preferred but not required
At least 2 years of experience working in a career center, providing services to businesses, or other related experience preferred but not required
Knowledge and experience with WIOA (and other Career Center Programs) regulations, programs, guidelines and administrative requirements preferred
Demonstrated ability to work sensitively with people from diverse backgrounds and manage high stress situations while demonstrating sound decision making
Effective communication and public speaking skills with the ability to advocate for career center customers
Ability to travel between centers for meetings or coverage needs (Cambridge, Woburn, Chelsea) and to partner sites (including, but not limited to employers, job fairs, training vendors, etc.) throughout our 20 cities/towns)
Bilingual in Spanish and English preferred

Why ABCD?
Make an impact on the community
Professional development opportunities and trainings
Health and Dental Insurance
Long-term and Short-term Disability Insurance
Life Insurance
403B Retirement Plan with employer match and vesting after 6 months
Paid Time Off
13 Observed Holidays
Location: Woburn