Lead Caseworker
Samaritan Ministry of Greater Washington
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Post Date: Apr 21, 2022
Job Type: Full Time
Start Date: ASAP
Salary: $42,000-$45,000, DOE
Location: US - District of Columbia - NW DC
Job Reference: - n/a -
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Are you known for providing wise advice? Are you familiar with the resources in the DC area? Can you develop multiple solutions to problems? Are you energized by working with participants, colleagues, and community leaders to create sustainable change in diversity, equity, inclusion, and accessibility? If so, the lead caseworker position may be for you! We seek an enthusiastic, engaging, and dedicated person to provide casework to existing participants, recruit new participants through community connections, track participants’ progress on goals, and collaborate with volunteers to provide the best possible participant experience.
Historically, we provided all casework services in person. Then we shifted to all-virtual services, by appointment. We are now moving toward a hybrid of the two and continuing to learn as we go.
Your Duties will include:
•        Conduct intakes and ongoing casework sessions, in person and/or virtually, with program participants. Assist participants with goal setting and a variety of goal related tasks (e.g., online job applications; applying for benefits; advocacy, etc.)
•        Create and update participant records in Salesforce database. Utilize reports to ensure that participants are contacted on at least a monthly basis. Maintain other participant files and records and ensure confidentiality.
•        Submit monthly program reports to the Program Director.

Community Outreach
•        Develop, maintain and expand relationships with local service providers and potential referral sources.
•        Increase participant traffic flow by scheduling and conducting presentations, making cold calls, sending emails, etc.

Staff & Office Oversight
•        Serve as Program Team Leader for the office. Train and support the work of volunteer staff and interns. Supervise community service volunteer.
•        Ensure adequate supply of program materials (forms, resource directories, flyers, etc.) and office supplies. Oversee distribution of direct service assistance (financial assistance, farecards, etc.); track and report account balances. Coordinate with Operations Director to ensure proper functioning of office equipment and IT services supporting program delivery.
•        Oversee distribution of the site’s in-kind donations (food, toiletries, etc.) in coordination with Volunteer Manager.

Organizational Responsibilities
•        Participate in special events; identify participant success stories for promotional opportunities
•        Attend staff meetings, trainings, and organizational events as required.
•        Other duties as assigned.

BA/BS degree plus four years of casework experience (including at least 3 years in one place) or eight years of casework experience
Knowledge of DC resources (including the subsidized housing system)
Experience with databases
Basic skills in Outlook, Word and Excel
Ability to occasionally work non-traditional hours and travel around Metro DC.
Fluency in Spanish is a plus!

You’ll get health, vision, and dental insurance, the opportunity to take part in our 403B savings plan, three weeks' vacation (including one week between Christmas and New Years’) and a training budget to take advantage of professional growth opportunities.

Contact Details

Email: jseager@samaritanministry.org