Director Suppportive Services
Low Income Housing Institute

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Post Date: Apr 11, 2022
Job Type: Full Time
Start Date: - n/a -
Salary: $90,000 + DOE
Location: US - Washington - Seattle
Job Reference: - n/a -
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Staff Support, Training, and Supervision
*Supervise and direct managers of direct service teams for all shelter and supportive housing programs.
*Implement employee evaluation and professional development.
*Develop and expand Community Support program model at LIHI housing properties, tiny house and enhanced hotel shelters, in collaboration with Supportive Services and Housing Management staff.
*Develop and expand programs and plans that are appropriate for specific housing projects, shelter programs, and which address program participant needs. Determine feasibility, demand, appropriateness, and capacity to sustain programs for the long-term.
*Oversee, maintain, and review case management records for quality assurance, training, and data management purposes.
*Participate in program evaluation and best practice development, including input from program participants, Housing Management staff, other staff and volunteers. *Conduct staff meetings and planning sessions and facilitate Resident Council. *Prepare database reports and ensure proper staff training on database use. *Develop and manage support services department budget.
Information and Referral/Case Management
*Curate and distribute case management information and referral resources to case management team.
*Ensure support services managers maintain updated information tools for tenant use in accessing community resources.
*Ensure case management and service planning for selected residents are provided, who are either referred by building management as at risk of eviction, or self-identified.
*Ensure referrals, initiate services and/or secure contracts with other agencies to address behavioral health needs, such as mental health, substance abuse, chemical dependency, or disability issues.
*Oversee implementation of a housing first or harm reduction model in permanent supportive housing, tiny house villages and shelters.
*Build relationships and partnerships with local agencies to ensure adequate supports to meet the needs of LIHI residents.
*Work collaboratively with building management and Supportive Services staff to increase stability and retention of tenants in LIHI housing.
Community Building
*Ensure support services staff coordinate with community organizations, public agencies, and volunteers to ensure access to on- and off-site activities for residents. *Oversee staff efforts to initiate and encourage resident involvement in community-building activities, such as community meetings, meals, and support groups.
*Produce as-needed written materials, including community newsletters, or support staff to complete this task.
*Ensure the development of resident communities that value cultural diversity.
Grants and Advocacy
*Work with Fund Development, assist in funding requests and applications. *Participate in fundraising for LIHI Supportive Services by providing information, organizing events, and helping maintain and grow community contacts.
*Participate in public policy advocacy, education and outreach efforts. Maintain contacts with public and private funders.
*Perform other related duties as required.

*Master’s degree in social work (MSW)
*Minimum five years of experience supervising supportive services programs

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