The Child Support Analyst Lead aids applicants in establishing paternity, establishing child and medical support orders, enforcement of existing orders, and disbursement of monies collected. Duties may vary depending on team specialty. Each area of specialty has an equal degree of difficulty and similar impact to the Child Support Services (CSS) program. Analysts serve as a lead and subject matter experts to staff, which includes assigning and monitoring work and providing direction. Position also provides situational and case specific training on work-related procedures and issues, provides input into assigned staff performance, problem solves difficult cases that fall outside standard operating procedures, provides coverage during staff vacancies, assists management with coordination and implementation of special projects, handles elevated customer concerns and complaints, provides coverage for supervisor during absences, and conducts case load audits and other duties as required.
This position follows a four-day work week schedule (Monday-Thursday, 7:00am-5:30pm). At this time, one day in office is required (but subject to change) following a hybrid model, with in office and the remote work available as needed.
Target Hiring Rate: $25.82 USD Hourly
Compensation will be determined based on education, experience and skills.
Provides confident leadership, training and support to staff: Act as subject matter experts and resource on procedures and issues.??Provides management with feedback on staff performance.??
Execute administrative program planning, implementation, development and management of documents, records and databases.??
Financial Oversight and development.
Identify process improvements to ensure that standards, policies, and procedures are timely, accurate and effective; makes recommendations for change as needed.???
Communication: Superior interpersonal, written, and verbal communication skills working with individuals, groups, and staff.?
Other duties and responsibilities as assigned.?
HS Diploma or GED??
Plus, a minimum of three years of Child Support Service or work-related experience;??
Or an equivalent combination of education & experience.?
What does work-related experience look like to us??It could include one or more of the following:???
Experience with Child Support Service??
Experience using ACSES?
Experience with Finance or Accounting??
Depending upon team assignment:
Administrative Process Certification within 1 year of date of hire.
Genetic Testing sample collection certification within 1 year of date of hire.
Enforcement Certification required within 1 year of date of hire.
?Preferred Knowledge, Skills and Abilities:?
Strong customer service skills?
Strong written and oral communication?
Ability to articulate clearly and effectively to varying levels of customer??
Experience with Microsoft Office/Microsoft 365??
Experience entering and tracking data??
Strong attention to detail?
Strong time management and prioritization skills?
Provide other administrative and technical support as needed?
Ability to train others
Offer of employment contingent upon successful completion of criminal history, motor vehicle report, education verification, and/or references.??
Please note that supplemental questions requiring a written response will serve as a writing sample.??