Resident Services Coordinator
Hollywood Community Housing
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Post Date: Jun 06, 2022
Job Type: Full Time
Start Date: 7/1/2022
Salary: $21/hour to $23/hour DOE
Location: US - California - Los Angeles
Job Reference: - n/a -
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Description
Fulltime, Non-Exempt
Reports to Director of Resident Services
Essential Position Functions and Responsibilities
Implement trauma-informed principals from SAMHSA (2014) by adhering to six key principles: safety, trustworthiness, peer support, collaboration, and empowerment and cultural/historical/gender issues.
Evaluate and assess residents with special needs for financial, mental health, medical, substance abuse, and all independent living needs.
Educate residents and assist them in accessing entitlement programs and other federal, state and community resources.
Meet with residents on a monthly basis in order to assess and evaluate their current needs and then refer them appropriate service providers.
Coordinate referrals and linkages to HCHC’s in-house social service programming or to external service providers to meet resident’s assessed needs.
Create, plan and coordinate monthly onsite programs and services for the resident community related to increasing the residents’ independence and self-sufficiency such as finances, career development, benefits and healthcare.
Address and handle resident issues, resolve crisis situations, and provide conflict resolution.
Identify, evaluate, develop and maintain a service provider referral network for residents of HCHC’s buildings. This will entail identifying and establishing effective relationships with agencies that provide such services as mental health counseling, medical services, in-home support, case management and financial support.
Periodically evaluate and assess the effectiveness of relationships with agencies and service providers and make recommendations for changes if appropriate.
Implement new methods of monitoring resident programs providing communication and verification for residents’ use of services and the quality and effectiveness of services. Make recommendations to management about changes or additions to resident programs.
Serve as a liaison and advocate for residents with service providers and entitlement agencies.
Analyze and report demographics, objectives and outcomes for funding contracts.
Confer with resident managers and other property management staff to mitigate lease enforcement issues or conditions that could lead to evictions.
Maintain individual resident files in an organized and professional manner, which shall include all required documentation and updated case-notes.
Fulfill timely reporting requirements for all funders as required including Housing Opportunities for People with AIDS (HOPWA), Shelter Plus Care (SPC), Annual Progress Report (APR), Homeless Management Information System (HMIS) and other reports as required.
Ensure that each special needs resident provides monthly documentation of supportive services received through HCHC and in the community.
Prepare and maintain a monthly calendar of events.
Assist with preparation of the funding proposals for new housing development and for housing subsidies, as needed.
Work with the Director of Resident Services, assist with setting program goals and targets, and create strategies and timelines for achieving the targets and track progress towards achieving the outcomes.
Represent HCHC’s commitment to trauma-informed practices, policies and procedures at all internal and external meetings and events.
Drive agency authorized vehicle as needed to help acquire donations of food, household supplies and other good to aid HCHC residents and to maintain their housing.


Skills
Strong written/verbal communication skills and organizational skills. Proficient in Microsoft Suite. Ability to analyze and report demographics, objectives and outcomes for funding contracts. Experience working with homeless, HIV/AIDS, and/or chemical dependency issues. Able to travel to assigned properties to conduct visits, distribute flyers/referrals on a monthly basis or as needed. Ability to articulate Trauma Informed Care. Bilingual in English/Spanish and/or English/Armenian preferred.

Notes
EDUCATION AND EXPERIENCE
Requires a Bachelor’s degree in Human Services related fields with 2 years of related experience. Experience with special needs populations preferred. Must have a valid CA state driver’s license.
PHYSICAL REQUIREMENTS
This position requires daily use of office equipment. May need to unload, lift, push and/or carry up to 40 pounds of food/donations.
TRAVEL REQUIREMENTS
Class B driver’s license strongly preferred to fulfill food pantry responsibilities.



Contact Details
Name: Angelica Pace
Address: 5020 Santa Monica Blvd
City: Los Angeles
State/Province: California
Zipcode: 90029
Country: United States
Ph: 2699936723
Email: apace@hollywoodhousing.org