Residential Aide Shift Supervisor
Project Renewal

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Post Date: Dec 23, 2021
Job Type: Full Time
Start Date: - n/a -
Salary: - n/a -
Location: US - New York - New York City
Job Reference: - n/a -
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Title:                 Residential Aide Shift Supervisor
Program:         New Providence Women’s Shelter

Program Description:
The New Providence Women’s Shelter is a 130 bed 24/7 emergency shelter for homeless women diagnosed with mental illness and/or substance use disorders. Our comprehensive services include case management, individual and group counseling, recreational activities and housing placement assistance
Overall Responsibilities:
Under the general direction of the Assistant Shelter Director, with some latitude for independent action, the Residential Aide Supervisor directs a staff of Residential Aides in providing direct assistance to the clients in adhering to the rules and regulations of the shelter; performs related work.

Shift Supervisor-Essential Duties and Responsibilities:
Depending upon the shift, the essential duties of the Residential Aide Shift Supervisor include but are not limited to the following activities:
•        Provides guidance and direction to the Residential Aides ensuring adequate coverage for each shift; monitoring their performance and initiating administrative action as warranted.
•        Provides training of staff through on-site sessions as well as referrals to outside training sources.
•        Oversees the operation of the facility, including handling emergency and crisis situations during their tour of duty.
•        Provides orientation for new arrivals, informing them of shelter rules and regulations, giving them a tour of the facility, assigning a locker and a bed, and giving them their basic supplies, including sheets, towels and toiletries.   
•        Participates in daily meetings and shares any observations on the behavior of clients that might be useful to the Case Managers.
•        Oversees scheduled removal of linens by the Residential Aides, ensuring that proper protective protocols are followed and that the linens are properly bagged for pick up by the vendor contracted to launder them.
•        Assist in the cafeteria with meals being served to clients at breakfast, lunch and dinner.
•        Assist the weekend and evening clinical staff in getting clients access to their medications and responding to client issues.
•        Ensures that any incident is recorded in the Logbook, but especially that priority incidents are called in to the Shelter Director, Assistant Shelter Director and DHS and that documentation is subsequently provided to supervisory staff in a timely manner.
•        Performs escort duties or ensures escorts are provided to clients as requested by the Case Managers.
•        Participates in some of the recreational activities offered to the clients, encouraging them to actively participate in order the gain the benefits of the activity.
•        Distributes to clients any Metro Cards received from the Social Services staff.
•        Provides supervision to a team of Residential Aides.
•        Performs other duties as assigned by the Assistant Shelter Director or other supervisory staff.
Education Requirements:
•        Associate Degree plus experience as outlined in item 1 below, or
•        High School Diploma or GED plus experience as outlined in item 2 below.
Experience Requirements:
•        Minimum of one (1) year of experience working with people diagnosed with mental illness or having addiction or substance abuse issues.
•        Minimum of two (2) years of experience working with people diagnosed with mental illness or having addiction or substance abuse issues.
Certificates and Credentials:
Fire Guard certification F-02 or Fire Safety Coordinator F-80

Team Building:        Ability to work with staff to enhance their skills; ability to foster, through demonstration, a team spirit
Organizational:         The ability to assess work requests, creates order of priorities, and assigns work to staff and monitor its timely completion.
Interpersonal:                 An ability to interface with clients as well as all levels of staff.
Computer:                         Proficiency in Microsoft Office Suite, especially Outlook, Word, and Excel.
Language:                           Bilingual or multilingual

*Project Renewal has covid vaccination policy for all employees. If hired, since we have city sponsored programs, you will be required to obtain a COVID-19 vaccine and proof of vaccination prior to employment with us.

To apply: E-mail resume and cover letter indicating position and salary

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