Title: Residential Aide
Program: New Providence Women’s shelter
Under the direction of the Shift Supervisor and Assistant/Program Director, the Residential Aide provides direct assistance to the clients in adherence to the rules and regulations of the shelter.
The New Providence Women’s Shelter is a 130 bed 24/7 emergency shelter for homeless women diagnosed with mental illness and/or substance use disorders. Our comprehensive services include case management, individual and group counseling, recreational activities and housing placement assistance. Additionally, an on-site Article 28 Clinic provides primary and behavioral health care services.
Essential Duties and Responsibilities:
Depending upon, shift, the essential duties of the Residential Aide include but are not limited to the following activities:
• Assists in the day-to-day operations of a shelter for homeless individuals.
• Processes new client intake information, bed assignment, maintains the daily census records and provides Department of Homeless Services (DHS) with daily census figures.
• As needed, provides clothing and personal care items to clients.
• Distributes mail, appointment slips and other documentation to clients.
• Writes detailed incident reports regarding client activity and the condition of the entire shelter.
• Documents and maintains Shift Summaries and Logbooks.
• Conducts searches of client lockers.
• Conducts client pack-ups and property return.
• Manages CARES, the DHS client database.
• Participates in trainings and staff meetings.
• Utilizes CPR/First Aide and/or Narcan techniques in emergency situations and conforms to OSHA standards
• Available to work overtime, weekends, and holidays.
• Performs other related duties as assigned by the Supervisor.
• Must enforce Fire Safety Plan.
• Based on location, assists clients with laundry services and manages linen exchange for shelter residents.
• Conduct scheduled facility safety/house runs/community runs (timing is site specific)
• Escorts clients to appointments outside of the facility as needed (site specific mode of transportation)
• Grants and records client access to their medications
While performing the duties of this position, Residential Aides must be able to climb stairs, walk throughout the facility, stand to talk to clients and staff, sit for extended periods of time at the computer, and bend, or squat to get records from the files and lift up to 30lbs unassisted while helping clients with their property pack-up and distribution. Assistance may be provided for heavier weights.
High School diploma/GED or familiarity with the underserved population, including but not limited to, homelessness, substance use, mental health, and LGBTQ populations.
Certificates and Credentials:
Fire Guard certification F-02 or Fire Safety Coordinator F-80, as dependent on site. Receipt of certification is required within 15 days of completion of training.