Outreach and Enrollment Coordinator
Project Renewal

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Post Date: Dec 03, 2021
Job Type: Full Time
Start Date: - n/a -
Salary: - n/a -
Location: US - New York - New York City
Job Reference: - n/a -
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Title:                Outreach and Enrollment Coordinator
Program:                       Next Step
Schedule:                 Monday- Friday, FT

Program Description:
Next Step is Project Renewal’s award-winning job placement program which places homeless, formerly homeless, and low-income individuals in competitive employment. Since 2000, Project Renewal has helped nearly 5,000 New Yorkers find and retain employment, achieve economic security, lead more fulfilling lives, and positively contribute to their communities.

Overall Responsibilities:
The Outreach and Enrollment Coordinator will be responsible for oversight of the Centralized Intake/ Outreach Program which entails scheduling outreach events, processing referrals, and overseeing the intake and case management team. Ultimately this position requires time in the field to ensure the steady flow of participants in each of Next Step’s contracts.

Essential Duties and Responsibilities:
Reporting to the Assistant Director of Workforce Development, duties include, but are not limited to:

•        Recruiting, training, and directly supervising the team of Next Step Counselors, Case Managers, and interns.
•        Recruiting clients into the Next Step Program and managing the centralized intake process.
•        Developing and maintaining contacts with a wide network of partner agencies that refer clients to Next Step. This includes meeting with partner agencies both inside and outside of Project Renewal.
•        Designing presentation materials that represent the breadth of Next Step programs. Presenting these materials to external and internal referral sources.
•        Monitoring the outreach to enrollment time-cycle.
•        Closely managing the team to ensure timely and accurate intake appointments, as well as ongoing quality case management service.
•        Auditing case files to ensure accurate data entry.
•        Maintaining various reports and monitoring program performance outcomes including weekly/monthly reports that monitor client progress/milestones and monitoring of the Next Step caseloads with respect to referrals, enrollments, assignments, and outcomes.
•        Conducting intakes and case management as needed.
•        Utilizing required database systems for government contracts.
•        Scheduling training courses, monitoring course enrollment, tracking classes and completions in required systems.
•        Troubleshooting client requests and questions, providing resources and support to clients as needed.
•        May be assigned other duties as needed.

•        B.A. degree preferred
•        Excellent presentation and communication skills required.
•        Prior experience in social services is required.
•        Supervisory experience is highly preferred.
•        Knowledge of Microsoft Office (Word, Excel, Outlook, and PowerPoint).
•        Knowledge of virtual platforms (Microsoft Teams, Zoom, Slack, Google Classroom, etc.…)
•        Good working knowledge of Salesforce or other database preferred.

To apply: E-mail resume and cover letter indicating position and salary requirements to: careers@projectrenewal.org

Contact Details

Email: careers@projectrenewal.org