Residential Aide Shift Supervisor
Project Renewal

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Post Date: Dec 03, 2021
Job Type: Full Time
Start Date: - n/a -
Salary: - n/a -
Location: US - New York - New York City
Job Reference: - n/a -
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Title:                 Residential Aide Shift Supervisor
Program:         New Providence Women’s Shelter

Program Description:
The New Providence Women’s Shelter is a 130 bed 24/7 emergency shelter for homeless women diagnosed with mental illness and/or substance use disorders. Our comprehensive services include case management, individual and group counseling, recreational activities and housing placement assistance.
Overall Responsibilities:
Under the general direction of the Assistant Shelter Director, with some latitude for independent action, the Residential Aide Supervisor directs a staff of Residential Aides in providing direct assistance to the clients in adhering to the rules and regulations of the shelter.
Shift Supervisor-Essential Duties and Responsibilities:
Depending upon the shift, the essential duties of the Residential Aide Shift Supervisor include but are not limited to the following activities:
•        Provides guidance and direction to the Residential Aides ensuring adequate coverage for each shift; monitoring their performance and initiating administrative action as warranted.
•        Provides training of staff through on-site sessions as well as referrals to outside training sources.
•        Oversees the operation of the facility, including handling emergency and crisis situations during their tour of duty.
•        Provides orientation for new arrivals, informing them of shelter rules and regulations, giving them a tour of the facility, assigning a locker and a bed, and giving them their basic supplies, including sheets, towels and toiletries.   
•        Participates in daily meetings and shares any observations on the behavior of clients that might be useful to the Case Managers.
•        Oversees scheduled removal of linens by the Residential Aides, ensuring that proper protective protocols are followed and that the linens are properly bagged for pick up by the vendor contracted to launder them.
•        Assists in the cafeteria with meals being served to clients at breakfast, lunch and dinner.
•        Assist the weekend and evening clinical staff in getting clients access to their medications and responding to client issues.
•        Ensures that any incident is recorded in the Logbook, but especially that priority incidents are called in to the Shelter Director, Assistant Shelter Director and DHS and that documentation is subsequently provided to supervisory staff in a timely manner.
Education Requirements
1. Associate Degree plus experience as outlined in item 1 below, or
2. High School Diploma or GED plus experience as outlined in item 2 below
Experience Requirements
1. Minimum of one (1) year of experience working with people diagnosed with mental illness or having addiction or substance abuse issues
2. Minimum of two (2) years of experience working with people diagnosed with mental illness or having addiction or substance abuse issues
Certificates and Credentials
Fire Guard certification F-02 or Fire Safety Coordinator F-80

Team Building:        Ability to work with staff to enhance their skills; ability to foster, through demonstration, a team spirit, enabling staff to overcome the challenges
Organizational:         The ability to assess work requests, creates order of priorities, and assigns work to staff and monitor its completion
Communication: Excellent oral, writing, and listening skills
Computer: Proficiency in Microsoft Office Suite, especially Outlook, Word, and Excel
Language:   Bilingual or multilingual a plus

To apply: E-mail resume and cover letter indicating position and salary requirements to:

Contact Details