BEHAVIORAL HEALTH INTAKE AND OUTREACH SUPERVISOR
The Family Center

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Post Date: Nov 17, 2021
Job Type: Full Time
Start Date: 12/1/2021
Salary: 65,000-70,000
Location: US - New York - BROOKLYN
Job Reference: - n/a -
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Description
RESPONSIBILITIES                        
•        Hire, train, supervise Bachelors-level Intake staff and Outreach Worker
•        Ensure all care delivered by team meets all Trauma Informed Best Practice criteria.
•        Ensure all care implemented by team is fully integrated with care provided by agency supportive service teams and services of collaborating agencies and facilities.
•        Provide coverage to intake phone line, providing information to potential clients and referring providers about TFC services and eligibility requirements, and conducting phone screening.
•        Working with Outreach Specialist to develop and implement outreach strategies aimed at identifying and recruiting people living with HIV in need of TFC services.
•        Collaborate with Legal and Support Services managers to identify outreach priorities and strategies to meet contractual mandates.
•        Provide reflective supervision to all staff on a weekly basis, to promote development of skills and to address burn out and self-care needs.
•        Ensure staff deliver Evidence Based Models with fidelity.
•        Fulfill administrative duties as needed, including quarterly reviews of case records and treatment plans.
•        Ensure timely collection of project evaluation data by staff.
•        Integrate trauma-informed care at multiple stages and ensure a warm hand off between intake and clinicians.
•        Monitor program performance data and design and implement quality improvement efforts to address performance gaps.
•        Ensure that all callers get timely and accurate information, including efficient connection to TFC services and/or referrals to more appropriate providers.
•        Meet with treatment team to discuss new cases, presenting issues, and other considerations that will impact initial case assignment and approach.
•        Track all phone and in-person encounters using electronic case record and other tools.
•        Work as part of a multidisciplinary team which includes therapists, psychiatrist, nurse, substance abuse counselors, case managers and peers.
•        Collaborate with team to triage new cases, presenting issues, and other factors impacting initial case assignment
•        Develop intake protocols, screens, script, data collection, and workflow
•        Some weekend and/or evening hours required.
•        Special projects as requested.


Skills
The Behavioral Health Intake and Outreach Supervisor provides supervision to a team of Behavioral Health Intake Specialists who conduct phone and in-person intakes for caregivers, families, adults and children seeking treatment for a wide range of emotional and behavioral health conditions and is a part of the agency’s Behavioral Health and Support Services Department.


Contact Details

State/Province: New York
Country: United States
Email: jobs@thefamilycenter.org