Position Summary: Crisis Workers provide support to families and Therapists. They provide culturally competent, crisis intervention, assessment, case management and advocacy to families in the MST-CAN (Child Abuse and Neglect) Programs in compliance with ACS policies and procedures. The Crisis Worker reports to the MST-CAN Supervisor.
Responsibilities: General responsibilities for the position of MST-CAN Crisis Worker will be to support the work of the Therapists by assisting families with concrete needs and services, educational advocacy and referrals to support services to alleviate barriers to their participation in treatment. Tasks of the Crisis Worker include, but are not limited to:
•Assist with concrete case management tasks, e.g. rent arrears, utility shut off, furniture assistance
•Perform system updates on PROMIS and CONNX
•Assist with Intake tasks
•Monitor school attendance and obtain school records
•Request medical records for all minor children
•Assist with maintenance of case records for unit
•Conduct “Safe Sleep” assessments of infants as well as well as ongoing safety and risk assessments of younger children in the home as needed
•Conduct home assessment as well as assessment of financial resources for families as needed
•Research and Identify appropriate community based services to support families, e.g mental health programs, DV programs, pro-social activities for adolescents etc.
•Accompany clients to entitlement appointments such as HRA/Public Assistance
•Make referrals/appointments to agencies/collaterals needed
•Complete all required child welfare documentation such as progress notes, assessment forms, etc.
•In instances when Crisis Workers are assigned a case planner role on cases, Crisis Workers perform child welfare tasks as described above on the assigned cases as well as complete FASPs and/or Plan Amendments when required.
•Attend all trainings necessary to perform above tasks.
•Engage primary caregiver and other key participants in active change-oriented treatment by identifying and overcoming barriers to engagement
•Assist therapists in the implement a problem conceptualization, treatment planning, intervention implementation, outcome review and strategy revision procedure using the MST Analytic Process
•Maintain clear and concise documentation of treatment efforts that promote peer and supervisory review and feedback, and that demonstrate compliance with the nine MST Principles and the MST Analytic Process
•Perform safety checks at the direction of the supervisor or therapist, respond to emergencies, and implement crisis plans
•Obtain drug screens and/or breathalyzers for parents or youth who are abusing substances
•Participate in all MST-CAN training, supervision and consultation activities
•Build a relationship with community stakeholders (i.e., child protection services, Guardians ad Litem, judges, schools, etc.) to ensure cooperation among service providers
•Assist the clinical team and parents with children’s school adjustment
•Assist in CAN-TAM-R collection by connecting families with the interviewer helping families complete a paper TAM’s
•Assist the team in on-call rotation (if the crisis casework is qualified to do so)
•Be available by phone 24/7 or as needed to respond to client crises. This includes ability to conduct sessions on weekends as needed, to accommodate client availability
Perform other tasks assigned, and as necessary to support the program’s needs.