The Case Manager III provides comprehensive services to homebound elderly clients in the community through support services to maintain the client at home with a safe care plan.
DUTIES AND RESPONSIBILITIES
* Provide a comprehensive in-home assessment and reassessment of the older person’s current functional and cognitive capacities and limitations, unmet needs, and eligibility requirements for benefits and entitlements.
* Develops and implement a care plan with the senior and his/her family when needed, to address the client’s unmet needs in order to assist them to continue to live safely in their own homes.
* Provides crisis intervention services when needed, for situations such as medical emergencies, utility shut-offs, bedbug infestations, and disaster response.
* Provide emergency coverage for Home Delivered Meal clients when the client fails to answer the door, when needed.
* Perform intake activities, which include assessing eligibility, preliminary evaluation of the presenting problem, initiating services as needed and providing information and referral services.
* Complete a comprehensive DFTA assessment form for each client on a timely basis and according to funding source regulations.
* Advocate and apply for services and benefits for those whose needs are not being met.
* Maintain up-to-date: case notes, waiting lists for clients on caseload, and the timely submission of monthly statistics and reports as required by the agency and the funding source.
* Attend trainings including yearly training hours required by DFTA and other agency trainings/meetings.
* Develop program resources and referral network
* Utilize the Peer Place data system for client information and screen for benefits with UNIFORM system.
* Assist in the development of ongoing programming and outreach
* Represent the client at Fair Hearings when the client or his family is unable to do so.
* Coordinate services such as Meals on Wheels, Personal Care or Intake.
* Coordinate and train other program staff on benefits or entitlements, when requested.
* Represent agency at community advocacy and meetings.
SPECIFICATIONS FOR EDUCATION/CERTIFICATIONS/LICENSES
* Bachelor’s Degree in Human related services from an accredited college or university.
SPECIFICATIONS FOR EXPERIENCE AND TRAINING
* Knowledge of entitlement for older adults preferred.
* Good verbal and written command of the English Language.
* Proficient in computer software applications, Excel, and Microsoft Office.
* Within 6 months of hire date learn the DFTA client software system for data entry of client files
* Good time management, organizational and interpersonal skills
* Bilingual English/Spanish, English/Russian, English/Chinese, English/Polish preferred.
SPECIFICATIONS FOR PHYSICAL REQUIREMENTS
* Able to operate a computer keyboard, mouse, and office equipment.
* Able to climb stairs and make home visits.
* Frequent sitting, standing, and walking.
* Able to stretch and bend to retrieve files.
* Ability to lift up to 10lbs.
* Ability to read printed and handwritten materials.
* Ability to read printed materials and computer screens.
* Able to travel to client’s homes, meetings, conferences and other locations for trainings and meetings.