The Safety Navigator is responsible for ensuring and maintaining a safe environment for all clients, staff, and visitors, and utilizes verbal de-escalation strategies to address crisis situations and client behavioral issues. Ensure that the building space is safe and secure. The Safety Navigator will monitor entrances and exits, check clients in when returning from appointments, check visitors in, complete house runs and room checks, and help maintain overall safety of the program. The Safety Navigator will work with program leadership and health and safety teams to respond to emergency and crisis situations at the program, including client drug use, overdose, programmatic interruptions, and other situations.
Client Services: Stationed at the front desk, monitor entrances and exits, check clients in when returning from appointments, and check visitors in. Welcomes and assists clients when returning from appointments, ensuring that clients sign in and check any bags they may have for contraband. Welcome visitors, check visitors’ credentials, ensure visitors sign in and escort them to the supervisor on duty.
Safety Responsibilities: Ensures and maintains a safe and orderly environment for clients, staff, and visitors. Directs and deflects traffic; de-escalates tense, high pressure, and emotionally charged situations; and fosters a safe, respectful, and welcoming environment. Maintains positive, respectful, non- confrontational behaviors at all times, even when observing, receiving, or de-escalating disrespectful or disorderly behaviors. Make regular rounds to monitor entrances, exits, offices, common areas, and building perimeter. Ensure a welcoming environment by clearing areas of crowds, debris, and out-of-place items. Work collaboratively with service providers and administrative staff to maintain an orderly environment. Carries Narcan on person at all times while on duty, utilizes nasal Narcan to reverse drug overdose when needed.
Administrative and Documentation Responsibilities: Maintain client sign in/out log, visitors sign in/out logs. File incident reports as needed.
Education and Knowledge, Skills and Abilities
HS Diploma or GED required.
Ability to pass background check.
Works swing shift (3pm-11:30pm) and weekends. Works holidays as needed.
Familiarity with various supportive counseling strategies and wellness and recovery principles in working with clients with mental health, substance abuse, or co-occurring conditions, preferred.
Knowledge of San Francisco community behavioral health and public health systems.
At least 2-4 years of ‘lived experience’ with the community behavioral health system and/or criminal justice system.
Demonstrated ability to interface well with diverse, disadvantaged populations with multiple barriers to educational and vocational success, including low literacy, learning disabilities, physical disabilities, history of incarceration, and impaired cognitive functioning.