This position is primarily responsible for assisting the Chief Quality Officer in the implementation of a quality assurance and processing improvement program using technology as an enabler to improve the effectiveness and efficiency of the care management operations. This position is also responsible for advancing the mission and values of the Capitol County Children's Collaborative while managing Quality, Compliance, and Risk by performing the following duties.
Develops various operational, performance and trend reports for Capitol County Children’s Collaborative Senior Management.
Assists in the development and implementation of strategies to monitor and improve productivity/performance of Capitol County Children’s Collaborative.
Assists in the implementation of tools and monitoring of data and information related to HIPAA, protected health information, consent forms, business associate agreements, and technology work agreements and service contracts.
Assists in creating and implementing a Quality Management Plan consistent with industry standards, DCF, CARF or other regulatory expectations, and local goals and objectives.
Develops, prepares, and analyzes critical Care Management Organization (CMO) data that track, monitor, and assess quality and quantitative service delivery.
Develops and manages Quality Management Systems, formats, and databases and develop Quality Improvement Plan with CMO board and staff.
Designs and prepares reports for management; plan, track, and share information with the Board, DCBHS, CSA community, and the staff.
Manages risks for Capitol County Children's Collaborative, e.g. HIPAA regulations, system for backing up files, and incident reporting system.
Collaborates with State-wide peers, as necessary.
Serves as Privacy Officer for Capitol County Children's Collaborative.
• Master's degree preferred in a related field (social work, psychology, counseling, computer technology)
• Understanding of quality assurance standards and performance improvement techniques in human service agencies and the ability to provide training in these areas
• Minimum of three years of experience tracking & analyzing data in an organization
• Proficiency in using several software applications such as Power BI, Excel, Word, Survey Monkey, etc….