Bilingual Patient Care Coordinator
Southland Integrated Services, Inc.

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Post Date: Jun 08, 2021
Job Type: Full Time
Start Date: ASAP
Salary: $20 - $22 per hour
Location: US - California - Garden Grove
Job Reference: - n/a -
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Duties & Responsibilities:
Essential functions may include, but are not limited to, the following:
•        Participate in outreach and engagement activities to promote Southland’s services.
•        Network and collaborate with community organizations, schools, hospitals, and other appropriate establishments to increase health access and resources for the underserved community.
•        Assess program qualifications and complete necessary intake procedures.
•        Evaluate patients’ physical and mental health impairments as appropriate.
•        Provide direct patient care, diagnostic procedures, therapeutic interventions and offer necessary resources.
•        Provide for patient comfort by performing services that optimize patient satisfaction.
•        Educate patients on treatment options, methods and techniques to ensure the patients understand the overall intake and treatment process.
•        Develop appropriate treatment and recovery plans.
•        Monitor patients over time to access treatment progress.
•        Maintain good and timely records for patients. Agree to and comply with all agency policies and procedures.
•        Collaborate with clinic staff, psychiatrists, doctors, nurses, social workers, and other departments.
•        Work with other professional staff to collaborate on treatment methods and plans for patients and to assess suitability for counseling services or referral to other treatment centers.
•        Identify behaviors that interfere with treatment and recovery.
•        Assist primary caregivers to manage behavioral impairments as appropriate.
•        Attend meetings, participate in agency and community events as needed.
•        Perform other duties as assigned by management.

Minimum Requirements:
Knowledge, skills, and abilities required to satisfactorily complete job:
•        Must be bilingual English and Vietnamese or Spanish.
•        Strong ability to provide support to patients and family members.
•        Capacity to exercise good judgment in a calm manner when responding to psychiatric and medical emergencies or other unpredictable situations
•        Demonstrates professional conduct and accountability, including understanding the legal consequences of patient’s rights and responsibilities.
•        Assists with quality improvement, safety and regulatory functions as directed. Participates in process change to improve practice.
•        Ability to de-escalate sometimes stressful patient situations.
•        Excellent communication & interpersonal skills, and a compassionate nature.
•        Ability to maintain confidentiality.
•        Extensive experience in care coordination, multidisciplinary team and community health setting.
•        Bachelor’s degree in psychology or related field or have peer support experience preferred.
•        Experience with co-occurring health and mental health problems preferred.
•        Knowledge of Substance Abuse and Mental Health Services’ (SAMHSA) best practice indicators.
•        Interest in working with the underserved, low-income communities is highly desired.
•        Verification of employment eligibility. Must pass background check/sanction screening.
•        TB clearance, renewed annually.