Overview: Project Home is a blended program that combines the following services: homelessness prevention for families and individuals at-risk of eviction; support for general short-term housing and social services; and leadership development and advocacy group; We are part of University Settlement, a community-based, multi-service agency that has served the Lower East Side and Chinatown communities since 1886.
• Perform outreach (home and community), intake, and on-going assessment to understand tenants’ needs and plan next steps to address housing needs.
• Develop individualized, goal-oriented service plans to enhance housing, financial and family stability.
• Mediate with landlords to achieve repairs, prevent evictions, and solve other housing problems; accompany tenants to Housing Court and advocate for fair outcomes and achieve safe housing conditions.
• Provide advocacy, information and referrals concerning health, housing, public entitlements, family functioning, harm reduction and other system issues or service needs.
• Provide crisis intervention and counseling.
• Assist participants in the development and use of personal and community resources; teach and enhance problem-solving and self-advocacy skills.
• Assist with programmatic outreach and community education around housing issues.
• Document all services provided to clients in writing via Salesforce, Capricorn, and or HMIS (AWARDS); keep client files up to date; and provide regular statistical reporting on outcomes
• Assist in designing documents or forms for record-keeping and outreach purposes; assist in program planning, evaluation and administration
• Assist in outreach and implementation of special projects related to community leadership development, agency advocacy, housing organizing activities, and/or local/state campaigns to address social justice issues at a more macro-level
• Support staff to provide direct social services to families and individuals experiencing family and/or housing instability.
• Coordinate with the Project Home Director to ensure quality control and completion of case management.
• Document and support staff to document, all services provided to clients in writing.
• Keep client files up to date; and provide regular statistical reporting on outcomes and funder reporting on a quarterly basis.
• Participate in developing and evaluating programs and the development of new initiatives.
• Perform other tasks consistent with this job description as assigned by the Director.
• Bachelor’s in a social service-related field preferred
• At least 5 years’ experience in community work and social service delivery
• Excellent communication skills (verbal and written), including mediation and negotiation skills
• Strong organization skills and follow-through
• Knowledge of Housing Court, Social Welfare Systems in New York City and the various dimensions of working with subsidized tenants
• Excellent group facilitation, program implementation, and leadership development skills
• Ability to work within a culturally diverse community and as part of a team; tenacious advocacy skills and a commitment to “case to cause” direct services perspective