Overview: Project Home is a blended program that combines the following services: homelessness prevention for families and individuals at-risk of eviction; support for general short-term housing and social services; and leadership development and advocacy group; We are part of University Settlement, a community-based, multi-service agency that has served the Lower East Side and Chinatown communities since 1886.
The Case Manager provides direct services to families and individuals facing housing instability and/or are dealing with a wide range of housing issues including eviction, lack of repairs, lease issues, lack of tenants’ rights information, maintenance of housing subsides, and assistance with emergency housing issues to name a few. Direct services include tenants’ rights counseling, landlord /tenant mediation, advocacy in court or hearings and to secure/maintain benefits and entitlements, and crisis intervention.
•Perform outreach (home and community), intake, and on-going assessment to understand tenants’ needs and plan next steps to address housing needs
•Mediate with landlords to achieve repairs, prevent evictions, and solve other housing problems; accompany tenants to Housing Court and advocate for fair outcomes and achieve safe housing conditions
•Assist with programmatic outreach and community education around housing issues
•Provide crisis intervention and counseling
•Document all services provided to clients in writing via Salesforce, Capricorn, and or HMIS (AWARDS); keep client files up to date; and provide regular statistical reporting on outcomes
•Coordinate with Project Home and other University Settlement staff for quality control and integration of services
•Assist in designing documents or forms for record-keeping and outreach purposes; assist in program planning, evaluation and administration
•Assist in outreach and implementation of special projects related to community leadership development, agency advocacy, housing organizing activities, and/or local/state campaigns to address social justice issues at a more macro-level
•Conduct outreach to participants, community organizations and housing linkages
•Perform other tasks consistent with this job description as assigned by the Director