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What The Client Care Coordinator Supervisor Does:
The person filling this position is expected, under general direction, to ensure the smooth day-to-day running and supervision of social services staff and services in accordance with program goals, targets, and performance outcomes and all CAMBA and program policies, procedures, and protocols; including the following:
Communicate effectively with clients, direct reporting staff, peers, supervisors, and funders.
Plan and organize program activities to maximize program contract’s goals and performance targets.
Provide training and support to staff and team members regarding psychoeducation, mental health assessments and other techniques (i.e., motivational interviewing).
Develop and implement quarterly training sessions for the continued education and professional development of shelter staff.
Serve as a liaison and develop linkage agreements with other community-based organizations and local mental health service providers, as necessary.
Motivate, coach and counsel direct reporting staff to excel.
Ensure that all direct reporting staff completes all necessary documentations including ILPs and referrals to providers as required.
Ensure that all client charting documentation is up-to-date and reflects services provided such as service plans, re-certifications and psychiatric assessments.
Assist with the development of program content to address residents needs related to housing, substance abuse treatment, mental health and employment.
Provide assistance, interventions and follow-up in regards to critical incidents with clients.
Encourage teamwork among direct reporting staff as well as among peers.
Troubleshoot client and direct reporting staff program problems and make decisions in accordance with program policies, procedures, and protocols.
Conduct and document one-on-on supervision of direct reporting staff to assess and improve work performance i.e. identify training needs, professional development etc.
Overcome resistance to change from clients, direct reporting staff, and supervisors/funders.
Administer constructive discipline to direct reporting staff, as needed.
Monitor clients’ progress toward their goals (dates achieved) and document via progress notes.
Review all documentation related to clients’ progress for accuracy, completeness, and clarity.
Review and sign time sheets.
Prepare performance appraisals for directed reporting staff.
Conduct chart auditing of client files (i.e., paper and electronically).
Ensure staff utilization of electronic database and conduct oversight to ensure data integrity.
Manage own time effectively and coordinate program activities to maximize time of direct reporting staff.
Lead and participate in administrative and staff meetings as requested.
Provide all required information for weekly/monthly/quarterly/semester/annual reports to CAMBA management and/or to funders.