Job Summary: The Every Door Access Peer Resource Coordinator (PRC) will act as the liaison
between community members seeking services at any Solid Ground location and identifying and
linking to the appropriate resources to meet their needs from a whole-health perspective. The
Peer Resource Coordinator will connect in person, by phone or email both internally and
externally, assess and enroll them as participants into the agency database, CaseWorthy, and
notify the appropriate program to contact them with the referral within a 48-hour work-day
window. The PRC will work collaboratively with the front-desk staff and all program managers,
case managers and other staff to facilitate timely referrals. The PRC assures that participants are
treated in the most effective and client-supportive manner, served as quickly as possible and
followed-through to exit, to ensure as many needs are met as possible.
Essential Responsibilities, Duties & Tasks
70% The Peer Resource Coordinator (PRC) will meet with participants in-person, by phone or
email to complete an intake and/or receive the intake done by other agency staff, or
received through other avenues such as Resourcewire, Solid Ground website, Unite Us
website, office support calls, emails, self-referrals, etc. The PRC will meet in person or
virtually to complete an assessment done from a motivational interviewing model, that
will determine how to prioritize the referrals. The PRC will enroll in CaseWorthy and
contact the appropriate internal or external program(s) based upon participant input, and
document the desired referrals. The PRC will search internally and externally for the
appropriate programs/agencies, and will facilitate a direct referral, following-up as the
participant is served through to exit. A survey will be conducted to ensure satisfaction and
address any outstanding concerns. The PRC will keep records of partner agencies and
contacts within those agencies, reaching out to contact and update the list as necessary.
The PRC will track clients and update progress as necessary. The PRC will make contacts
in the community, and attend outreach events in-person or virtually to be knowledgeable
about community resources available to clients and utilize other community services such
as Unite Us, the Community Information Exchange, and resource exchanges. The PRC will
ensure staff and participant communication is followed up on and documented as
25% Attend workshops, classes, and conferences to enhance professional skill and knowledge.
The PRC will travel to all SG sites as the WA Governor’s mandate allows under COVID-19
regulations. Until that time PRC will work remotely and meet virtually with participants
and staff, update staff on new partnerships in the community and maintain accurate listings
of resources in the database.
5% Participate in staff, team and community meetings. Participate in regular supervision checkins. Practice a positive and cooperative work approach and foster teamwork among coworkers; participate in the Solid Ground Anti-Racism Initiative.