BronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and is guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences.
The BronxWorks Care Coordination Program has one opportunity for a Health Home Plus Care Manager to join an established clinical team. Care Managers provide psychosocial support, assist clients with health care coordination, access to benefits, access to transportation, and other community resources as need.
Ideal candidate is able to demonstrate ability to work in partnership with clients from a strengths-based perspective, overcoming stigma, and navigating complex systems. Additionally, ideal candidate is able to adapt to an active environment, is exceptional with time management, has strong writing and communications skills, exhibits excellent attention to detail and remains a team player.
BronxWorks Care Coordination provides a high level of support to its Care Managers through individual supervision, on-site trainings, and regular staff meetings. BronxWorks offers opportunities for continuing education and career growth, including clinical supervision. A BA/BS is required, Spanish Bilingual preferred.
Provide direct services to clients and manage documentation of all case activities, including intake, engagement, annual assessments, service plan development, referrals, advocacy, exit summaries and follow-up
• Manage a caseload of between 12-15 high needs clients with serious mental illness and other risk factors such as homelessness, legal involvement or history of incarceration, or high hospital utilization
• Monitor client progress toward goals, document interactions with or on behalf of clients according to program requirements
• Conduct 2 successful home visits to each client monthly, and 2 successful collateral contacts to members, providers, family members, or other community contacts for each client monthly to meet billing standards and client needs
• Accompany clients to appointments and act as an advocate on behalf of their health needs as needed
• Maintain familiarity with agency and city resources available to clients
• Persistently attempt to engage clients who are difficult to reach or have barriers to successful engagement
• Assist clients with health care and mental health care coordination, access to benefits, access to transportation, and access to other community resources
• Participate in regular supervision with supervisor
• Perform additional duties as assigned