The Shelter Monitoring Manager supervises a small team of Shelter Specialist staff and the day-to-day shelter monitoring activities of the Coalition, which is the independent monitor of New York City’s municipal shelters. The Shelter Monitoring Manager ensures that the Shelter Specialist team timely responds to shelter residents’ complaints about shelter conditions and services, and promptly reports issues to the City’s Department of Homeless Services (DHS). The Shelter Monitoring Manager will coordinate the schedules of staff who work flexible hours in order to make visits to shelters during the day and night and on weekdays and weekends.
The Shelter Monitoring Manager will also visit shelters throughout the city as part of formally scheduled daytime joint inspections with DHS as well as unscheduled inspections, which may occur during evening, nighttime, and weekend hours, in order to document violations and other problems. The Shelter Monitoring Manager will engage with shelter residents for the purpose of providing referrals to Coalition programs and, as appropriate, communicate directly with shelter staff to immediately resolve residents’ problems. In collaboration with Advocacy staff, the Shelter Monitoring Manager will establish priorities and goals for shelter monitoring as well as engagement with shelter residents through outreach and advocacy. The Shelter Monitoring Manager will also help organize, support, and mobilize shelter residents and formerly-homeless New Yorkers for Coalition advocacy campaigns and events. The Shelter Monitoring Manager will adopt a professional tone consistent with the mission and goals of the Coalition for the Homeless in providing these services.
QUALIFICATIONS: BA/BS required with a strong preference for coursework in social work, human services, or a health discipline. At least three to five years of relevant advocacy, case management, and/or organizing experience on behalf of homeless and/or low-income people required, with at least one year of experience supervising staff performing field work required. Excellent oral advocacy, writing, editing, computer, and analytical skills as well as a desire to work as part of a team required. Lived experience with homelessness and Spanish language skills desirable. *Ability to work some evenings, nights, and weekends is a requirement for this position.