Residential Aide Shift Supervisor
Project Renewal

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Post Date: Feb 18, 2021
Job Type: Full Time
Start Date: - n/a -
Salary: - n/a -
Location: US - New York - New York
Job Reference: - n/a -
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Title:                 Residential Aide Shift Supervisor
Program:         Marsha’s House
Program Description
Marsha’s House is an 81-bed shelter that serves LGBTQI+ homeless youth between the ages of 18-30. The program assists all residents with obtaining supportive housing opportunities. In addition, clients are provided resources for medical, mental health, substance use treatment, assistance with obtaining identification, and educational/vocational services.
Overall Responsibilities
Under the general direction of the Assistant Director with some latitude for independent action, the Residential Aide Shift Supervisor supervises a team of Residential Aides and provides assistance to the clients in adhering to the rules and regulations of the shelter; performs related work.
Essential Duties and Responsibilities:
Depending upon the shift, the essential duties of the Residential Aide Supervisor include but are not limited to the following activities:
•        Provides guidance and direction to the Residential Aides ensuring adequate coverage for each shift; monitoring their performance and initiating administrative action as warranted.
•        Provides training of staff through on-site sessions as well as referrals to outside training sources.
•        Oversees the operation of the facility, including handling emergency and crisis situations during their tour of duty.
•        Provides orientation for new arrivals, informing them of shelter rules and regulations, giving them a tour of the facility, assigning a locker and a bed, and giving them their basic supplies, including sheets, towels and toiletries.   
•        Participates in daily meetings and shares any observations on the behavior of clients that might be useful to the Case Managers.
•        Oversees scheduled removal of linens by the Residential Aides, ensuring that proper protective protocols are followed and that the linens are properly bagged for pick up by the vendor contracted to launder them.
•        Assists in the cafeteria with meals being served to clients at breakfast, lunch and dinner.
•        Assist the weekend and evening clinical staff in getting clients access to their medications and responding to client issues.

•        Ensures that any incident is recorded in the Log Book, but especially that priority incidents are called in to the Shelter Director and Assistant Shelter Director and that documentation is subsequently provided to supervisory staff in a timely manner.
•        Performs escort duties or ensures escorts are provided to clients as requested by the Case Managers.
•        Participates in some of the recreational activities offered to the clients, encouraging them to actively participate in order the gain the benefits of the activity.
•        Distributes to clients any MetroCards received from the Social Services staff.
•        Performs other duties as assigned by the Assistant Shelter Director or other supervisory staff.

Education Requirements
1. Associate Degree plus experience or High School Diploma or GED plus experience experience
1. Minimum of one (1) year of experience working with the LGBTQI+ community. Experience working in the shelter system or with homeless youth is a plus.
2. Minimum of two (2) years of experience working with the LGBTQI+ community. Experience working in the shelter system or with homeless youth is a plus.
Certificates and Credentials

Contact Details

Address: 200 Varick Street
State/Province: New York
Country: United States
Ph: 2126200340