CAMBA’s Atlantic House located in the Brownsville section of Brooklyn serves 200 MICA men. The majority of these clients are diagnosed with mental illness, some dually with chemical addictions.
Position: Director of Social Services
Reports To: Vice President
Location: 2402 Atlantic Avenue Brooklyn, NY 11233
What The Director of Social Services Does:
The person filling this position is expected, under general direction, to ensure the smooth day-to-day running, coordination and supervision of all case management staff, clinical services, and Recreation programming and activities in accordance with all program goals, targets, and performance outcomes and all CAMBA and program policies, procedures, and protocols; including the following:
Work with direct reporting staff to set realistic weekly and monthly performance targets in accordance with contract requirements.
Observe direct reporting staff engaging with clients and/or supervisory staff.
Conduct periodic internal file reviews and implement Quality Assurance measures as needed to ensure quality service delivery to clients (i.e.-address and investigate client complaints).
Assist the Vice President in providing oversight for all aspects of the program in his/her absence.
Prepare reports and statistical information for both CAMBA management and funder use.
Assist in the analysis of program and demographic client data to make programmatic improvements.
Organize onsite and offsite training opportunities for professional development of staff.
Confer with the Vice President, Program Director, and/or other CAMBA management staff as needed regarding programmatic and personnel issues.
Ensure that all housing goals and performance outcomes are met on a monthly/quarterly/annual basis.
Monitor and track clients’ housing placements and Individual Service Plans.
Plan and organize program activities to maximize program contract’s goals and performance targets as outlined in DHS’ Performance Incentive Plan.
Develop program content to address residents needs related to housing, substance abuse treatment, mental health and employment.
Troubleshoot client and direct reporting staff program problems and make decisions in accordance with program policies, procedures, and protocols.
Develop and implement crisis prevention and/or intervention strategies to ensure a safe and secure environment.
Provide assistance and follow-up in regards to critical incidents with clients.
Liaison with community leaders and groups to build connections, gain support and troubleshoot issues/concerns.
Ensure staff utilization of electronic database and conduct oversight to ensure data integrity.
Conduct and document one-on-on supervision of direct reporting staff to assess and improve work performance i.e. identify training needs, professional development etc.
Minimum Education/Experience Required:
Master’s degree and three years of applicable experience, and/or equivalent experience. (A license is required of these Master’s Degrees: Social Work (LMSW or LCSW), Mental Health Counseling, Counseling/Guidance, Art Therapy).
Ability to be on call 24 hours a day, 7 days a week