Quality Assurance Specialist

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Post Date: Jan 12, 2021
Job Type: Full Time
Start Date: Immediately
Salary: $55,000 - $65,000
Location: US - New York - Brooklyn
Job Reference: - n/a -
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The Quality Assurance Specialist will be responsible for ensuring compliance with current corporate and contracting policies and procedures and Statement of Work. S/he is responsible for monitoring the contract deliverables, and will work with HR & Training to ensure that staff receives all required and appropriate training.

The Quality Assurance Specialist will work with facility management to obtain accreditation and meet contract deliverables. The Quality Assurance Specialist is responsible for gathering data on program performance, analyzing that data, and reporting it in a way that is useful to the senior management.

Reporting directly to the Director of Quality Assurance, the Quality Assurance Specialist will be responsible for implementing quality assurance and quality improvement measures that promote best practice and compliance with all oversight mandates as well as internal policies and procedures. The QA Specialist will perform other duties as assigned.

Master’s degree in psychology, social work, or related behavioral science, preferred
Bachelor’s degree in behavioral sciences, or social service field, or research required
Minimum 2 -3 years’ experience working in quality assurance and/or resource management required.
Certification or documented training in quality assurance processes and procedures is a plus.
Proficiency using Microsoft Office Suite, Tableau, Salesforce
Bilingual (Spanish), preferred.

Highly organized and experienced in handling multiple projects and workflows, with attention to detail and command of project specifications
Ability to work collaboratively as part of a team.
Meticulous and diligent attention to detail a must.
Ability to prioritize and manage multiple projects and schedules
Understanding of the NYC and DC homelessness landscape
Occasional travel to program sites to complete site visits