BronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and is guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences.
The Willow Avenue Family Residence seeks a case manager to work with homeless families in a Tier II shelter. Prior social services experience is a plus, but new college graduates are encouraged to apply. Candidate must have excellent interpersonal skills. Responsibilities include providing direct services to homeless families, such as conducting intake assessments, developing service plans, providing referrals, client advocacy, etc. Case managers are also required to conduct unit inspections, monitor and document client progress. Case managers will maintain familiarity with program resources available on- and off-site and coordinate client services with medical, employment, educational, childcare, and other providers, as well as participating in case conferences as needed. Bilingual preferred.
Provide direct services to clients, including intake, engagement, assessment, service plan development, referral, advocacy, counseling, exit summaries and follow-up.
Manage a case load for a diverse client population.
Monitor and document client progress toward service plan goals.
Document all interactions with, or on behalf of, clients.
Maintain familiarity with program resources available on and off-site.
Provide group counseling as assigned by the program director.
Coordinate client services with other social service, mental health, medical, employment, educational, child care and other providers.
Conduct regular case conferences with clients and service providers as required.
Complete program reports on a monthly basis, or more frequently as required.
Report to, and meet with, supervisor on a monthly basis.
Conduct home visits and other field work, as required.
Perform additional duties as assigned.