Title: Quality Analyst – Substance Use Programs
Program: Program Evaluation and Quality Assurance (PEQA)
The Program Evaluation and Quality Assurance (PEQA) Department designs, implements, and manages Project Renewal’s systems of performance measurement and management, quality assurance, and quality improvement. PEQA’s objective is to enhance the agency’s ability to achieve its mission by developing and facilitating processes that measurably improve the quality and effectiveness of our services and operations, and to support agency leadership in managing towards high performance.
Essential Duties and Responsibilities:
The Quality Analyst for Substance Use Programs position reports to the Quality Assurance Supervisor and collaborates closely with the agency’s substance use programs to provide oversight and support that ensures the highest quality of treatment. Specific responsibilities include, but are not limited to:
• Assess the quality of care in the agency’s OASAS-licensed programs and supporting services, and partner with program staff to implement targeted improvement efforts:
o Manage quarterly quality assurance processes such as chart documentation audits, utilization reviews, annual program evaluations, and client surveys;
o Analyze, report on, and present programmatic data to internal stakeholders;
o Make recommendations and develop tools to support program improvement.
• Lead development of chart documentation standards and quality improvement protocols for newly licensed substance use treatment programs;
• Support readiness for licensing audits and monitor progress on corrective actions;
• Train program staff/supervisors in conducting internal quality assurance processes;
• Maintain up-to-date knowledge of program regulations and any changes that occur in order to ensure quality improvement processes and monitoring tools reflect current internal and external standards;
• Analyze quality assurance data from substance use housing and shelter programs, provide impartial feedback on program QA efforts, and identify improvement strategies;
• Coordinate systems to ensure organizational compliance with requirements for incident reporting, investigation, review and data tracking;
• Perform a variety of data management and analysis projects to support the department’s mission;
• Other duties as assigned.
• Master’s degree in social work or related field, or Bachelor’s degree with a minimum of two years’ experience in human services, quality assurance, or related field;
• Experience working with adults with substance use and/or mental health issues, preferably in outpatient or residential settings;
• Demonstrated proficiency with Microsoft Office (Excel, Word), virtual platforms (Microsoft Teams, RingCentral, Zoom, etc.), and experience with web-based case management software;
• Strong communication and problem-solving skills, and ability to work effectively with multiple stakeholders.