Title: Desk Clerk Supervisor
Program: St. Nicholas House
St. Nicholas House is a 94 unit supportive Single Room Occupancy (SRO) building that provides permanent housing for formerly homeless and low income men and women, including some tenants with serious and persistent mental illness; and individuals who are recovering from drug or alcohol addictions. Tenants are offered a comprehensive array of support services, including medical, employment and recreational services.
Under the direction of the Program Director, the Desk Clerk Supervisor is responsible for providing direction and guidance to the Desk Clerks as they perform the day to day activities of a concierge, maintaining a clear and unobstructed Building Lobby area as tenants, their guests and official visitors enter and exit the building; assumes the duties of a Desk Clerk as needed; performs related work.
Essential Duties and Responsibilities
The essential duties of a Desk Clerk Supervisor include but are not limited to the following activities:
• Ensures that sufficient Desk Clerks are available to cover each shift, making adjustments as necessary to provide the required coverage.
• Directs tenants and visiting officials to the appropriate offices.
• Monitors the staff’s performance to insure that building traffic is maintained, all visitors are announced, and Visitor’s Logs are being completed.
• Monitors, assesses and troubleshoots the building’s CCTV system, including cameras and DVRs.
• Answers telephone calls, referring callers to appropriate staff; takes messages as necessary.
• Reviews the Incident Report Log to be sure incidents are being recorded and appropriate follow-up is being done on the immediate shift or as necessary the following shift.
• Provides crisis intervention in an emergency and contacts appropriate staff, providing any assistance that is necessary.
• Reports any unusual tenant behavior, such as apparent intoxication or any bizarre behavior, to the clinical and counseling staff.
• Prepares and submits reports as required.
• Performs other duties as assigned by the Program Director or supervisory staff.
A High School Diploma or GED and work experience as described below.
Must obtain Fire Guard Certification (F-01) within 90 days of employment in this position and must keep Fire Guard
(F-01) up-to-date and active while employed in this position.
A minimum of three (3) years of experience working for a government or non-profit agency or organization providing services to individuals who are either mentally ill, have substance addictions or are designated as MICA. One of the required years of experience must have been in a supervisory capacity.