Behavioral Health Receptionist|
Sertoma Centre, Inc.
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||Oct 13, 2020
||- n/a -
||US - Illinois - Matteson
The Behavioral Health Receptionist is responsible for reception duties, including greeting visitors, answering/directing phone calls, processing incoming and outgoing mail, ordering office supplies, and other clerical duties as assigned. This position also provides clerical support to CMHC staff, including pre-screening consumers for potential services. This position works directly with consumers and staff of CMHC and assists them in accessing the resources they need.
Answer main phone console and forward calls to appropriate party. Take and route messages to staff in a timely manner.
Assist consumers and/or visitors by creating and maintaining a welcoming therapeutic environment upon entering the building.
Maintain the lobby space with updated resources and information.
Ensure office security by following safety procedures and controlling access via the reception desk (e.g. maintain visitor log, issue visitor badges).
Complete pre-screens for consumers interested in services calling via phone. Schedule intake meeting upon completion of pre-screen.
Present initial paperwork to new consumers arriving for appointment, including Release of Information, Consent and Media Release Forms, and Guidelines for Consumer Rights and Responsibilities. Obtain consumer picture and upload to the Electronic Clinical Record along with the initial paperwork.
Confirm completion of initial appointment paperwork before alerting appropriate staff that consumer is ready for initial visit.
Maintain consumer records and other clinical records by scanning information and saving it to the Electronic Clinical Record.
Associate’s degree required; Bachelor’s preferred.
Minimum of 1 year experience working in a mental health related environment.
Must demonstrate excellent customer service skills and present a professional, respectful and caring demeanor toward consumers and staff.
Calm approach to problem-solving and stressful situations.
Must possess strong organizational skills and attention to detail.
Knowledge of HIPAA guidelines and ability to maintain confidentiality.
Experience with electronic medical systems and the ability to navigate and obtain information from them as needed.
Employee is required to remain compliant with all state/federal, position, agency, accreditation, and funding source training/licensing requirements including but not limited to CPR/FA and CPI.
Employee is required to possess the skill and ability to utilize all applicable technology and computer programs related to his/her position, including Microsoft Word and Excel.
Name: Sade Lindsey
Address: 4343 W 123rd Street
Country: United States