Patient Navigator/ Driver East Williamsburg Shelter
Title: Patient Navigator/ Driver
Program: East Williamsburg Men’s Shelter
Under the direction of the Shelter Director and Director of Social Services, the Patient Navigator/ Driver works as a member of the clinic team to facilitate client’s access to physical and behavioral health care.
East Williamsburg Men’s Shelter is an emergency men’s shelter which helps 98- 140 individuals ages 55 and up with substance abuse histories work towards health, sobriety, and, ultimately, permanent housing and employment. In addition to lodging and three meals a day, clients receive comprehensive case management services, plus an array of substance abuse related and health care services provided by different programs; such as Medically Supervised Outpatient Withdrawal Services (MSOWS); Chemical Dependency Crisis Service (CDCS), and Outpatient Recovery Center available to them throughout the agency.
Essential Duties and Responsibilities:
The essential duties of the Patient Navigator include but are not limited to the following activities:
Identify, refer and schedule clients in need of services including substance abuse treatment, psychiatric services, physical exams, tuberculosis screening, HIV testing and screening and treatment of chronic illnesses.
With authorized use of the agency van, transport clients to scheduled medical, housing and other related appointments.
Provide individual and group counseling and support services to program participants.
Work with the clinical and medical team to arrange medical appointments, confirm appointments and all other activities required to improve client compliance.
Work with patients who have complex medical illness requiring frequent appointments in clinic and to specialists, including assisting with transportation and obtaining records from outside medical providers.
Work with the clinical and medical team to assist residents with enrollment in Medicaid.
Facilitate communication between clinics and all team members regarding health issues of shelter residents.
Track client hospitalizations and follow up with local hospitals for clients who have been admitted for over 24 hours.
Bachelor’s Degree preferred.
· NY State Driver’s License without points
· Minimum one (1) year experience in a social service or health care setting preferred
· Intermediate keyboarding and computer literacy
Communication: Excellent oral, writing, and listening skills.
Organizational: Strong ability to set priorities and follow up.
Interpersonal: Strong ability to interface with clients as well as all levels of staff. High level of energy and enthusiasm.
Computer: Proficiency in Microsoft Office Suite, especially MS Word and EXCEL.
Language: Bilingual or multilingual a plus.
To apply: e-mail resume with cover letter indicating position and salary requirements: