Specialized Case Manager - Bilingual Cantonese/Mandarin /English

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Post Date: Oct 05, 2020
Job Type: Full Time
Start Date: - n/a -
Salary: $46,350/year
Location: US - California - San Francisco
Job Reference: - n/a -
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LSS of Northern California's mission is to promote stability and honor the dignity of those we serve by providing supportive housing services that lead to self-sufficiency. LSS envisions that our communities have hope, stability, and a path to self-sufficiency.
LSS Services Teams at each site are comprised of Program Coordinators and Case Managers supervised by the Family and Adult Services Housing Programs Managers. The teams work together to ensure all residents are provided with necessary resources to ensure individual and family resilience and housing stability.
Essential Duties and Responsibilities for Specialized Case Manager:
Provide on-site case management, home visits, and/or social service coordination for residents including crisis intervention, and client advocacy; maintain client documentation and required compliance records. Develop individual service plans in conjunction with the client, program and community resources.
Observe client confidentiality & HIPAA protocols.
Maintain program's standard of documentation of case management services; keep accurate records, files, correspondence & statistics in both written form and via data entry.
Maintain a strength-based perspective.
Treat others with respect and courtesy, striving for open and honest working relationships.
Maintain high ethical standards when dealing with others.
Demonstrate good judgment and common sense.
Excellent communication, writing and analytic skills.
Prepare reports and presentations of information as required. Serve as liaison/advocate with outside social and health agencies. Provide current information and referrals regarding services and community resources to residents and staff through case management, residents’ meetings and programs, and staff meetings
Work in collaboration with other LSS Supportive Housing staff to facilitate community relations, provide guidance and conflict resolution meetings when needed.
Participate and attend meetings and trainings as assigned.
Work with Program Coordinator to conduct activities and events for the residents of Mosaica Apartments. Evening hours are required to assist with particular events, including but not limited to weekly Food Panty Distribution and other Community events Workday hours will be adjusted for these occasions (Note: As of August 2020 in person events are limited due to COVID 19 restrictions. We anticipate this will change in the future.)

Ability to work with individuals and families from diverse social and ethnic backgrounds who have low incomes and a history of homelessness.
Ability to work independently, make effective decisions and utilize supervision as needed.
Ability to work collaboratively in a team setting.
Ability to multi-task and set priorities.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

BA or BS degree from an accredited college or university, preferably with a major in a behavioral science. MSW or MA preferred.
Minimum 2 years case management experience working with diverse populations.
Experience working with and sensitivity to issues affecting people recovering from the trauma of domestic violence, substance use, marginal housing/employment, and mental health concerns.
Experience providing social services in a residential setting preferred.
Bilingual Cantonese/Mandarin

The employee may be required to travel to locations within the regional areas of LSS. This may require standing in lines and while traveling the employee may be exposed to vibration while driving a car. While performing the duties of the job, the employee may occasionally travel outside in varied weather conditions.
Lutheran Social Services is an Equal Opportunity Employer.

Contact Details

URL: https://www.lssnorcal.org/get-involved/careers.html