Case Manager – Differential Response

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Post Date: Sep 29, 2020
Job Type: Full Time
Start Date: ASAP
Salary: Salary: DOE + excellent benefi
Location: US - California - San Francisco
Job Reference: - n/a -
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- Responsible for responding promptly to all DR referrals and conducting intake interviews and assessments.
- Responsible for completing assessments every few months to analyze the family’s growth, strengths, and concerns.
- Responsible for monthly data collection and submission of quarterly reports, and data entry into the county CMS system.
- The case manager will develop a plan with the family and will be responsible for connecting the family to drug treatment programs, providing mental health referrals, and assisting with domestic violence and housing needs.
- Responsible for completing a psychosocial assessment and developing an appropriate treatment plan to support the family in achieving their goals.
- Provide families with child welfare system advocacy as well as advocacy/referrals to other legal services.
- Work with clients to complete requirements set by Child Welfare Dept., meet with Child Welfare, attorneys, and treatment programs when indicated, and maintain open communication with Child Welfare.
- Responsible for meeting with clients regularly, conducting home, treatment program, or jail visits when necessary.
- Attend provider meetings and DR workgroup meetings.
- Complete transitional housing application with client when required.
- Connect clients with necessary community services and monitor their progress.
- Provide crisis intervention and support to families as needed.
- Provide education to families about issues such as substance use, domestic violence, mental health and parenting.
- Assist each family to establish and maintain a continuum of services to promote stability and assist each family in achieving their identified goals, such as:
   -Sustained Recovery
   -Employment or other vocational training
   -Budgeting skills
   -School enrollment for all school-aged children
   -Child care for all preschool aged children
   -Education for basic living and parenting skills
   -Access to transitional and permanent housing
   -Access to benefits
- Collaborate with Mental Health and Substance Use specialists when appropriate
- Meet Case Manager minimum productivity agency requirements.
- Conduct Triage Assessments to determine immediate needs of new and returning clients, make recommendations and provide immediate support as indicated.
- Support HPP Child Welfare referred clients as requested.
- Attend and participate in weekly case conferences.
- Promote a positive, professional attitude towards clients, families, staff members, outside providers and volunteers.

- Inputs all required data and client notes into the HPP Salesforce database per agency standards, currently by end of following business day.
- Complete all Assessments as required
- Keep accurate, up-to-date, confidential documentation of client contact and activity.
- Assist with the completion of grant reports as needed.
- Schedule and attend weekly individual supervision meetings with supervisor and case conferences.
- Co-facilitate support groups as needed.

The Case Manager is responsible for providing guidance, extensive support and resources to families who are currently dealing with a broad range of issues that also include, substance abuse, mental health and domestic violence issues. Most of these services will be provided in the client’s home, shelter, or any other venue that the client feels comfortable.

The Case Manager is responsible for completing a psychosocial assessment and further developing an appropriate treatment plan to support the family in achieving their goals, connecting the clients to needed services, and tracking their progress. The Case Manager will address client needs by providing necessary referrals, ensuring confidentiality, and providing efficient and client-centered service. The CM will also have dual/joint meetings with the assigned FCS worker with each family.

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