WISE & Healthy Aging is a community-based, social services, non-profit organization based in downtown Santa Monica, serving older adults and their families and caregivers throughout Los Angeles County. The team at WISE & Healthy Aging works to advance the dignity and quality of life of older adults through leadership, advocacy and high-quality, innovative services.
The Director of Care Management plans, organizes and directs all administrative and daily program operations, including supervision of staff, graduate social work interns and volunteers. The director also oversees the Information & Referral services of the organization as well as collaborates with colleagues in support of WISE HomeCare, by assessing and facilitating potential clients for homecare services.
Direct and coordinate all aspects of the Care Management program at WISE & Healthy Aging, including development of program goals and goals of direct reports, expectations, policies, procedures and productivity measures, budget oversight, and supervision of staff, interns and volunteers.
Maintain quality assurance standards as required by agency contracts with Los Angeles County Community & Senior Services, City of Santa Monica Human Services and/or other funding sources, including private foundations, to ensure that the scope of work and responsibility are consistent with requirements of all funding sources for the successful renewal of annualized funding sources.
Assign and monitor work performance of staff, ensuring balanced caseload assignments, adherence to timeframes, the use of appropriate resources, quality of services and monitoring of client outcomes; providing guidance, review, and approval of all client care plans.
Oversee the timely, accurate submission of performance-based contract hours (via the County’s web-based system), reporting of grant-related information, department statistics, timesheets and mileage reimbursement forms.
Master’s in social work (MSW), gerontology, or related field.
Licensed Clinical Social Work Designation (LCSW) preferred.
Five years minimum experience working with older adults in a community-based, social service and/or healthcare setting in case management or related field with management-level and clinical expertise in case management services.
Experience working with government-funded contracts (e.g., Linkages, Supportive Services Program, Family Caregiver Support Program), including working knowledge of technology requirements related to inputting, tracking and reporting of service units and management of productivity standards
Applied knowledge of the needs of clients with Alzheimer’s disease and related-dementia.
Experience working with an ethnically diverse population, (bilingual language skills-Spanish, preferred).
Demonstrated ability to work within a multidisciplinary team, with strong interpersonal, verbal, and written communication skills including good judgment and decision-making skills.
Strong knowledge of MS Office software programs.
Transportation, valid driver’s license, auto insurance and satisfactory criminal background check required.