The Williamsburg Stabilization Bed Program serves as a transitional housing program for 80 chronically street homeless individuals. This transitional housing program embraces a housing first and harm reduction philosophy with an aim at helping residents secure appropriate permanent housing. The Assistant Program Director is responsible for supporting the Program Director in the overall management of the program, including providing direct supervision to three (3) Case Managers and (1) Shift Supervisor. This position plays the primary role in ensuring that clients receive services that meet regulatory and agency standards, and ensures that records are kept in compliance with those standards. The Assistant Program Director liaises with psychiatric support services, contracted security providers, the program’s landlord, and multiple outreach providers.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
· Manage social service delivery including program oversight, staff supervision, and training
· Liaison with external stakeholders including service partners, government representatives, community stakeholders, hospital personnel, and other agencies to ensure responsive and effective service planning and program operations
· Attend relevant meetings required of the Department of Homeless Services
· Provide Clinical and Operational direction and leadership to the program; help troubleshoot, problem solve, and strategize solutions around client engagement and challenging behaviors
· Promote a staff and resident culture that emphasizes housing placement as a measurement of success; ensure that clients are ready for housing placement
· Oversee development and implementation of individual service plans; ensure documentation of client contact and progress is comprehensive and timely.
· Assess and evaluate client functioning.
· Supervise and conduct case conferences.
· Coordinate delivery of care with multiple service providers, particularly outreach teams.
· Work collaboratively with outreach teams to ensure individuals succeed in transitional housing and avoid return to homelessness.
· Provide support and guidance to front line staff in managing difficult situations and successfully de-escalating conflict.
· Perform other related duties as assigned.