Crisis Outreach Manager
Sertoma Centre, Inc.

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Post Date: Jul 31, 2020
Job Type: Full Time
Start Date: August 2020
Salary: - n/a -
Location: US - Illinois - Matteson
Job Reference: 2020-CORP-0557
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Job Summary:
The Crisis Outreach Manager is responsible for the development and oversight of the Crisis Outreach program at Sertoma CMHC. This includes establishing and maintaining the vision of the Crisis Outreach program, monitoring the performance of two federally funded grants, providing support and leadership to all program staff, and collaborating to provide Crisis Outreach support to other programs at CMHC. The Crisis Outreach Manager will be responsible for building community partnerships that support the vision of the Crisis Outreach program. This position will require some evening and weekend hours as necessary to ensure effective operation of after-hours outreach and crisis intervention services.
Position Responsibilities:
Direct responsibility for day to day operations of the Living Room, a mental health crisis support center, including developing structure and policies/procedures, scheduling staff, evaluating program effectiveness based on grant objectives and organizational expectations, and establishing a plan for growth.
Direct responsibility for day to day operations of a federally funded outreach program serving people who are experiencing homelessness including developing program structure, scheduling staff, monitoring program outcomes based on grant deliverables, and establishing a plan for growth.
Seek to build expertise in outreach and crisis intervention method and philosophy in order to establish effective program structure and provide guidance to the organization as necessary.
Ensure staff receive appropriate training based on their program roles and their desired development.
Ensure program data is actively tracked in order to accurately evaluate performance and compliance with grant requirements. Develop plans to improve performance.
Build relationships with community partners to establish Sertoma as a key community resource for crisis intervention and outreach.
Provide effective supervision and coaching to all assigned team members, and implement corrective action as needed.
Ensure all service documentation is completed in accordance with grant guidelines, state requirements, and organizational requirements.
Provide on call support after hours as necessary to program staff.

Job Qualifications:
Qualified Mental Health Professional (QMHP), with Master’s degree in human services related field. LPHA preferred.
Minimum of two (2) years supervisory experience.
Minimum of one (1) year experience providing crisis intervention services.
Minimum of one (1) year experience providing outreach services.
Experience in program development would be a plus.
Valid Illinois driver’s license and documentation of current auto insurance, with good driving record and car availabl

Employee is required to remain compliant with all state/federal, position, agency, accreditation, and funding source training/licensing requirements including but not limited to CPR and CPI.
Employee is required to possess the skill and ability to utilize all applicable technology and computer programs related to his/her position.

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