SUMMARY: Under the direction of the Patients’ Rights Supervisor, the Patients’ Rights Advocate (PRA) is responsible for providing support & advocacy to mental health patients during their hearings.
REPORTING RELATIONSHIPS: This position reports to the Patients’ Rights Supervisor, as well as the Multi-Service Center Program Director & Assistant Program Directors as needed
STATUS: Full-time or Part-time, Non-Exempt
DUTIES AND RESPONSIBILITIES:
1. Conduct interviews with involuntary patients who have been certified to:
- help each patient understand the certification review process & the reasons given as to why he/she has been certified
- assist the patient in obtaining the presence of any other person(s) he/she may wish to have at his/her hearing.
- explore with the patient any feasible alternatives to his/her continued involuntary hospitalization
- ascertain whether the patient wishes the Hearing Representative to assist or represent him/her at the hearing.
2. Arrange for an interpreter, if needed.
3. Perform any other pre-hearing investigation(s) which appears warranted, including review of the
patient's charts & other relevant documents.
4. Attend Certification review &/or capacity hearings, providing whatever level of assistance or
representation each patient has requested.
5. Maintain accurate & organized case records for patients who have Certification review or
capacity hearings or whose complaints regarding patients' rights violations have been investigated.
6. Work efficiently & effectively with patients, Hearing Officers, & mental health facility staff members to provide high-quality advocacy for patients under certification.
7. All required County of Orange documentation must be turned in to your supervisor within 24 hours of seeing patient(s).
8. Perform other duties as assigned by the Patients’ Rights Supervisor, Multi-Service Center Program Director & Assistant Program Directors.
1. One year of experience in mental health or related social services or 6 months of experience
delivering advocacy services to people with mental illness.
2. Demonstrated ability to work effectively & responsibly away from the Program's main office & with minimal direct supervision.
3. Ability to work effectively & appropriately within the mental health & other service systems.
4. Must demonstrate respect & compassion for patients & act to support patient's ability to be
5. Personal stability & an ability to work well under pressure.
6. Ability to work professionally & effectively with people with mental illness.
7. Ability to assist persons in presenting their cases in an administrative law hearing or similar
type of hearing.
8. Ability to quickly ascertain what are relevant facts in a given situation & to efficiently
conduct informal investigations.
9. Must have a motor vehicle available for daily use; possess a valid California Drivers License,
carry auto liability insurance as required by law, & have an acceptable motor vehicle report,
as determined by our insurance broker. (Position requires extensive local travel up to 150 miles