Program Manager - Drop In Center
Bill Wilson Center
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Post Date: Jun 25, 2020
Job Type: Full Time
Start Date: ASAP
Salary: Depending on experience.
Location: US - California - San Jose
Job Reference: - n/a -
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Located downtown San Jose, Bill Wilson Center’s Drop In Center (DIC) is a one-stop location where staff provide outreach, basic needs, case management, behavioral health services, housing resources, crisis management, employment and education assistance to transition age youth (18-24). We are searching for a Program Manager to provide supportive leadership and ensure a welcoming and supportive space for homeless street youth by performing the following duties:

Strategy & Planning
•        Direct and oversight of all grants, capacity building, goals and outcomes in alignment with agency Strategic Plan
•        Develop, coordinate, plan and implement Drop In Center services for homeless street youth including outreach, basic needs, case management, behavioral health services, crisis management, employment and education assistance, advocacy and housing assistance
•        Work with team to generate ideas for programming that help young adults succeed in ending homelessness and in problem solving barriers when outcomes are not met
•        Assist in incorporating youth voice and choice in all levels of operation
•        Balance humility and respect for the realities of on-the-ground and anti-poverty work with rigor and accountability to achieve meaningful results

Management & Leadership
•        Provide organizational leadership during an exciting time of change and growth
•        Manage, develop and coach up to 11 staff positions who are providing case management, employment, education and housing specializations
•        Responsible to ensure that staff maintain client records including EHR, statistical data and all other required documentation adhering to policies, procedures and timelines
•        Review and analyze program data and outcomes; prepare reports as required for contracts and other agency dashboards
•        Proactively monitor cleanliness of all DIC program areas and report maintenance concerns to Facilities Manager. Responsible for oversite of BWC-owned DIC vehicle and ensure system for safety check, cleanliness and reporting of any repair needs to Facilities Manager
•        Hold teams accountable for annual performance goals and support identification of professional development opportunities to expand skills and competencies
•        Contribute ideas as part of the leadership team during Program Operations committee meetings keeps Bill Wilson Center as leader in working with transitional age youth to end homelessness
•        Oversee coordination and alignment within the team as well as across teams, including management of annual grants and budgets and implementation of consistent grant making processes and procedures

Stakeholder Engagement
•        Build and maintain relationships with grantors, community stakeholders and neighbors
•        Identify and evaluate opportunities to partner with key stakeholder that will enable BWC to achieve its goals and advance its mission, through grantmaking and initiative work
•        Represent the organization to public audiences and external partner

(B.A.) in Social Work or related field plus 2 years of relevant experience (MA/MSW preferred). Experience in program planning and supervision of staff. Knowledge of mental health issues affecting transition age youth. Minimum two years’ experience managing a homeless/street youth program, preferably in a drop in center setting or street outreach, highly desired. Valid CA drivers license with access to a personal vehicle with current Ins. Fingerprinting, TB test & CPR/First Aid required.

For consideration, please submit cover letter and resume to:
ATTN: Resumes
FAX: (408) 244-4022
Please indicate which job you are applying for in subject line.
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