The Community Health Worker (CHW) is accountable for assisting in intensive case management and crisis intervention services for clients and their families and other individuals identified as their support system. The CHW reports to the Clinical Program Manager. The incumbent along with the Case Manager advocates aggressively for clients to obtain a full-range of needed services and ensures that the services received are integrated with other services provided by Iris House. The CHW assists in the preparation of comprehensive intakes and assessments/reassessments and in assisting the program’s Clinical Case Managers (CCMs) in ensuring client goals and program objectives are achieved. The CHW provides patient navigation services to the program’s clients.
ESSENTIAL POSITION FUNCTIONS
1. Assists the Case Manager in preparing comprehensive intake, service plans and assessments/reassessments of clients, their families and/or support members to effectively evaluate their needs; takes appropriate action to initiate needed services and prepares mutually-agreed upon service plans for clients. Needs assessments include but are not limited to physical health (including HIV/STI), mental health, substance use, dental health, tobacco use, education, employment, domestic violence and trauma.
2. Ensures all client documentation is completed on time and is accurate and meets the contract provider’s requirements. Document each patient/client interaction comprehensively and concisely. All documentation will be submitted to CCM for review within the designated time frame. Will be responsible for data entry as directed into eCOMPAS and other designated reporting systems.
3. Complete follow-up activities (i.e., phone calls, initial appointment tracking, monitoring services and debriefing).
4. Assist clients with navigation of services as needed.
5. Assists in providing ongoing support and advocacy to patients/clients with the intent to help enhance or develop coping skills, reduce feelings of social isolation, and increase self-determination and self-advocacy that can result in improved quality of life.
6. Support patients/clients with adherence to treatment recommendations.
7. Assists Case Manager in providing quality case management services in a manner that expedites meeting the contract provider’s requirements, the program’s outcomes and Iris House’s goals and objectives.
8. Provides crisis intervention services by assessing the client’s needs and providing the most appropriate solutions based on assessment of their immediate needs. Assists in managing the agencies’ response to medical and personal emergencies such as the need for hospitalization, threatened suicide or physical abuse.
9. Establishes relationships or linkages with other community-based providers to ensure services are accessible to clients when needed.
10. Collaborates with other agencies and community resources to refer clients for treatment and/or appropriate services when those services are not available at Iris House. Collaborates with other Iris House departments to ensure that services are fully integrated and that services are not duplicated.
11. Assists with Scheduling weekly home and office visits as required.
12. Participates in creating and maintaining a workplace that values diversity and is free of racism, sexism, heterosexism and other discriminatory practices.